Telecom Regulatory Authority Of India Consultation Paper-Books Pdf

Telecom Regulatory Authority of India Consultation Paper
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Written comments on the consultation paper are invited. from the stakeholders by 19 08 2019 Counter comments. if any may be submitted by 02 09 2019 The comments. and counter comments will be posted on TRAI s website. www trai gov in, The comments and counter comments may be sent. preferably in electronic form to Shri Arvind Kumar. Advisor B CS Telecom Regulatory Authority of India on. the e mail arvind gov in or cp sharma64 gov in, For any clarification information Shri Arvind Kumar. Advisor B CS may be contacted at Tel No 91 11, Table of Contents. Chapter Title Page No, I Introduction 4 7, II Desirability of KYC for DTH STBs 8 13. III Issues for Consultation 14, Glossary Abbreviation Description 15.
I CAF as per Schedule I 16 17, II Steps for digital KYC process 18 20. III Advisory for use of e CAF 21, Introduction, Background. 1 1 India has a large base of pay TV subscribers Predominantly the pay TV. services are being delivered through Cable TV and Direct to Home DTH. systems Other modes of TV broadcasting such as Internet Protocol TV. IPTV Head end In the Sky HITS have miniscule subscriber base as. compared to the Cable TV and the DTH systems There are 5 pay DTH. operators providing TV services through Addressable Systems in the. country The net active subscriber base of DTH subscribers in March. 2019 is reported as 72 44 million, 1 2 DTH broadcasting service was opened in the country in 2001 On 15th. March 2001 the Government issued the Guidelines for obtaining licence. for providing Direct to Home DTH broadcasting service in India. hereinafter referred to as DTH Guidelines These guidelines inter alia. prescribe the eligibility criteria the procedure for obtaining the licence to. set up and operate DTH services in the country and the basic terms and. conditions obligations reposed in the operators, 1 3 The reception of the Cable TV services and DTH services requires a. Customer Premises Equipment CPE which is connected with the TV set. In DTH the CPE comprises of a Set Top Box STB a small Dish antenna. along with Low Noise Block Converter LNBC and Radio Frequency RF. cable as depicted in the Figure I, 1 4 In general DTH service is the one in which many channels are digitally.
compressed encrypted and beamed from satellites The programmes can. be directly received at homes as depicted in the Figure I This mode of. reception requires small dish antennas installed at convenient locations in. the buildings DTH transmission does not need any commercial. intermediary since an individual user is directly connected to the DTH. operator However a digital receiver set top box is needed to receive the. multiplexed signals and view them on a TV DTH in sharp contrast to. Cable TV lends itself to easy monitoring and control. The present reference, 1 5 TRAI has received a reference from Ministry of Information. Broadcasting MIB vide its letter no 8 10 2018 BP L dated 27th. December 2018 wherein TRAI has been requested to give its considered. recommendations on desirability or otherwise of Know Your Customer. KYC for Set Top Boxes in DTH Services and if desirable then the. process for the same MIB has also mentioned in the said letter that the. following safeguards can be applied for restricting smuggling of DTH. equipment illegally to other countries, The DTH equipment may be sold to the customers only after filling of. KYC form by them and verification done according to Aadhaar Card. As in mobiles the location based services LBS needs to be made. active in DTH set top boxes to check their location in accordance with. customer ID Card ID, In view of the above TRAI is requested to give its recommendations. i The desirability or otherwise of KYC for Set Top Boxes in DTH. ii If desirable then the process for the same, 1 6 Further vide letter no 8 10 2018 BP L dated 26th March 2019 MIB has. provided information regarding the safeguards that can be applied for. restricting smuggling of DTH equipment illegally to other countries. a Filling of KYC form and verification of Aadhar Card may be mandatory. for any customer purchasing DTH equipment In order to check. location in accordance with customer ID Card ID location based. services need to be made active in DTH Set Top Boxes. b The DTH operators may be asked to operate on satellites having. coverage in India only They can block the services of the identified. foreign customer for which checking of KYC and physical verification. of DTH boxes of each subscriber may be carried out on regular. c GPS enabled Set top Box STB with geo fencing to Indian coordinates. only may be used to restrict the illegal DTH run in other countries. d MIB and TRAI may prepare KYC verification process to ensure that. STB used by Indian DTH operators are only working in India. e There is a need to bring down dependence on foreign satellites. 1 7 In the past TRAI had also received a representation from Helpful. Foundation in 2017 regarding various STBs of Indian DTH service. providers being smuggled from India to the neighbouring countries and. those DTH STBs are issued in the name of Indian citizens Id proof. 1 8 This consultation paper seeks the Comments of various organizations. industry bodies DTH operators standardization bodies STB. manufacturers software providers stakeholders experts individuals etc. so that suitable mechanism of KYC for DTH Set Top Boxes can be. finalised In this paper Chapter II covers background present regulatory. position need of KYC and the process of KYC being followed in telecom. sector in India Chapter III summarises various issues for consultation. Chapter II, Desirability of KYC for DTH STBs, 2 1 TRAI in its Standards of Quality of Service and Consumer Protection.
Regulations 2017 has mandated Consumer Application Form CAF in. Schedule I Annexure I under sub regulation 5 of regulation 3 which reads. 5 Every distributor of television channels or its linked local cable. operator as the case may be offering broadcasting services related to. television shall devise a Consumer Application Form either in electronic. format or print format or both for initial subscription to such services. containing the information as provided in the Schedule I of these. regulations, 2 2 CAF is a document that contains all the information pertaining to the. consumer which is provided to the DPO whenever a request is made by the. consumer for the provisioning of services It further contains the information. pertaining to the services to be availed and the cost thereof CAF therefore. is an agreement between the DPO and the consumer which sets out the. terms and conditions for the purpose of services being asked for by the. consumer and thereafter to be provided by the DPO CAF is necessary for. availing TV broadcasting services from the DPOs and the services to a. subscriber shall be activated only after entering the details of relevant. information obtained through CAF in the Subscriber Management System. 2 3 As is clear from the above CAF contains information such as subscriber. name address contact number etc but they are not mandated to collect. documents related to Proof of address POA and Proof of Identity POI of the. subscribers, 2 4 Know your customer KYC is the process of identifying and verifying the. identity of Customers KYC is a client identification program that verifies. and maintains records of the identity and address of customers. 2 5 A KYC Verification form inter alia includes Proof of Identity PoI Passport. Voter ID Card PAN Card Driving Licence and any other document notified. by Government of India and Proof of Address PoA Passport Voter ID. Card Driving Licence Telephone Bill Electricity Bill not older than last. three months etc and any other document notified by Government of India. 2 6 The identification of a customer is vital with a view to protect the customer. interests by preventing fraudsters who may use the name address and forge. signature to undertake benami illegal business activities Identification of. customers also helps to control financial frauds identify money laundering. and suspicious activities and for scrutiny monitoring of large value cash. transactions, 2 7 Some services such as banking service telecom service are critical from KYC. point of view as Consumer has to be identified to catch fraud or for security. breach These are very critical services and can not be given to any one. without POI and POA verification In case of mobile services there have. always been requirement of proper verification of documents and KYC. process However in case of land line connection KYC norms was never so. stringent as connection has to be installed at the premises only and address. of the subscriber is verified by provision of service itself. 2 8 Some people argue that KYC requirements for non critical services will. unnecessarily burden service providers with substantial administrative. obligations The verification of POI and POA places a financial burden on. service providers due to the cost involved However now technologies have. enabled low cost solution for KYC i e e KYC, 2 9 Department of Telecommunication DoT earlier issued an Order dated. 12 06 2018 to all Unified Licenses having access service authorization. Unified access services licensees UASL Cellular Mobile Telephone Services. CMTS Licensees regarding use of Adhaar e KYC service of Unique Identity. Authority of India UIDAI for issuing new mobile connections and re. verification of existing subscribers Subsequently pursuant to the judgment. of Hon ble Supreme Court to discontinue the use of Aadhaar e KYC service. of UIDAI for re verification of existing subscribers DoT has issued Order. dated 26 10 2018 regarding Discontinuation of Use of Aadhaar e KYC. service of Unique Identification Authority of India UIDAI for issuing new. mobile connections and re verification of existing subscribers. 2 10 DoT has now issued an Order dated 03 04 2019 for Alternate Digital KYC. Process for issuing new mobile connections to subscribers After successful. completion of Proof of Concept PoC and based on the suggestions received. from stakeholders some changes have been introduced in the process and it. has been decided to adopt the Digital KYC process for issuing new mobile. connections to subscribers The above process uses APP hosted by the. Licensee The APP is to be installed on those POS devices which are having. SIM card mobile number registered with the Licensees POS and. consumers are to be verified with one time password OTP which is sent to. mobile number of both consumer and POS representative Detailed steps are. placed at Annexure II, 2 13 At present for DTH there is no verification process in place to cross check.
whether the address filled in the Customer Relationship Management CRM. software and the actual address where the STB is installed is the same or. changed by the consumer since not in all cases whenever the subscriber. changes his address gets captured and updated in the CRM. 2 14 DTH operators are following a physical CAF process to be filled by. subscribers before subscribing TV services Use of CAF in paper format is. prevalent and manual process is followed for updating information in the. SMS The process of millions of physical CAFs and their storage creates. storage difficulties However TRAI has issued an advisory to all the DPOs for. use of electronic Customer Application Form e CAF Annexure III on 5th. February 2016 to bring efficiencies in the process of providing and managing. services to the subscribers and easier storage of millions of CAFs resulting. in less operational costs QoS Regulation 2017 also allows DPOs to collect. the CAF form electronically, 2 15 As mentioned in Chapter I TRAI has now received a reference from Ministry. of Information Broadcasting MIB on 27th December 2018 wherein TRAI. has been requested to give its considered recommendations on desirability. or otherwise of Know Your Customer KYC for Set Top Boxes in DTH. Services and if desirable then the process for the same. 2 16 Now the moot questions arise that can smuggling of illegal DTH equipment. from India to other countries be stopped by KYC for DTH Set Top Boxes. Could there be other solution to the problem Whether making Location. based service active in the DTH set up Box can resolve this problem. 2 17 After receiving reference from Ministry of Information and Broadcasting a. committee was formed with all the DTH operators and inputs were sought. on the issue of KYC for DTH Set Top Boxes As reported by the DTH. operators whenever a subscriber books any new DTH subscription account. he provides his Name Address and Mobile Number These details are. captured in the CRM software Once the details are captured in CRM the. same is provided to the engineer over Message Call on his mobile for. installation purpose The team which installs the DTH connection captures. exact location of installation Hence location of installation of a DTH. connection is accurately captured In majority of cases mobile number of. subscribers is also captured during the installation Therefore consumer of. DTH service is identifiable even in present situation Most of the DTH. operators have also commented that conducting physical inspection for each. and every STB installed throughout the country will not be a feasible. Annexure I CAF as per Schedule I 16 17 II Steps for digital KYC process 18 20 III Advisory for use of e CAF 21 4 Chapter I Introduction Background 1 1 India has a large base of pay TV subscribers Predominantly the pay TV services are being delivered through Cable TV and Direct to Home DTH systems Other modes of TV broadcasting such as Internet Protocol TV IPTV Head end In the Sky

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