Substance Abuse Treatment Facility Client Satisfaction Survey-Books Pdf

Substance Abuse Treatment Facility CLIENT SATISFACTION SURVEY
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TABLE OF CONTENTS,Executive Summary 1,Demographics 3. Overall Satisfaction 9,Responses to Specific Questions. Services 15,Results of Present Treatment 25,Appendix 30. A Introductory Letter to Agency Directors, B Cover Letter to Clients Receiving Paper Survey Forms. C Survey for Adult Clients, State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 i.
Methodology The Client Satisfaction Survey was initiated to assist substance abuse treatment facilities to evaluate the. effectiveness of their services Substance abuse treatment agencies that receive funding from the Maine Substance Abuse and. Mental Health Services SAMHS Office of MaineCare Services OMS or that provide opiate replacement therapy ORT were. given the opportunity to participate in the 2012 Client Satisfaction Survey To minimize the cost and time involved in distributing. paper forms both for SAMHS and for agencies with multiple facilities we offered agencies the option of distributing the 2012 survey. on line as well as through the mail offering separate surveys for adults and adolescents Agencies were initially notified by email. and phone beginning in August of the upcoming survey and were asked to choose which format they would like to offer to their. clients Follow up contact with agencies who had not responded occurred in September See Appendix A for August e mail Most. agencies chose to offer the survey to their clients using the paper format only because many of the agencies were not set up to. allow client access to computers in a secure location at their facility and many noted their clients lacked access at home to. computers See Appendix B We will continue to offer both submission options. Reports In order to protect client confidentiality only agencies and individual facilities whose clients returned 20 or more useable. surveys received a full report an abbreviated report with collapsed response categories was made available when 17 19 surveys. were received and all facilities received an overall satisfaction score if 6 or more clients responded Only two agencies had enough. returns to receive a report on the results from their adolescent clients Just over 68 of all responses from adolescent clients were. from one of these agencies We considered a state report on the results from adolescents both redundant and a breach of that. facility s privacy, Respondent Profile A total of 2169 adult clients submitted useable data 30 from 3 facilities reported electronically and 2139 from. 53 facilities submitted paper forms The highest proportion of respondents were white 92 male 51 between the age of 25. and 44 43 and receiving services from an ambulatory facility 33 from a non intensive outpatient setting and 42 from opioid. replacement treatment facilities For the largest proportion of clients their highest level of education was high school 45 More. than a third 39 5 had been receiving treatment at their current facility for more than a year but another 34 6 had been receiving. services there for less than 3 months Two thirds 66 7 of clients surveyed have received treatment for a mental health problem at. some point in their lives Among the surveyed substance abuse clients who reported ever having mental health treatment 70 9. were currently receiving mental health services Of those currently receiving mental health treatment less than half 45 were. receiving mental health services at their current substance abuse treatment facility and over half 51 were receiving their mental. health services elsewhere, Results The results in this report can only be considered the opinions of the survey participants and cannot be generalized to the. client population as a whole The mean overall level of satisfaction was 8 5 on a scale of 1 poor to 10 excellent three out of four. clients 74 gave their facility a score of 8 or better and one out of three clients 34 9 gave their facility a score of 10 Below is. the average mean overall satisfaction level broken down by service setting client characteristics and treatment length. Service Setting Among the types of facilities with more than 20 responses clients who gave their experience the highest. mean rating were at non intensive outpatient 8 8 while clients giving the lowest rating were receiving services at shelters. 7 5 or halfway houses 7 9, Age Group Older clients tended to be more satisfied with their treatment experience than younger clients clients 19 24 gave. the lowest mean rating 8 3 while clients 45 64 gave a mean rating of 8 7. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 1. Gender Females gave a higher mean rating 8 7 than males 8 4. Race Black clients gave their facilities the lowest mean rating 7 5 White clients gave their facilities the highest mean rating. Ethnicity Hispanic clients gave their facilities a mean score of 8 2 compared to 8 6 from non Hispanic clients. Education Clients that had less than a high school diploma had the lowest mean satisfaction scores 8 3 and clients with. some college education had the second lowest mean satisfaction score 8 4 Clients that were high school graduates and. those that were college graduates gave their facilities the highest satisfaction scores of 8 7. Treatment Length Treatment length made little difference in the degree of satisfaction reported. Mental Health Services Clients receiving mental health services from the same facility as where they received substance. abuse treatment rated their satisfaction higher 8 7 than clients receiving mental services from a different facility 8 5. without a mental health problem 8 6 or those who had received mental health services only in the past 8 4. The individual questions on the survey were worded as positive statements with response options ranging from strongly agree to. strongly disagree In general the more positively worded the response option was on the survey the more often it was chosen. Questions about the clients satisfaction with facility staff received the highest scores with How would you rate your relationship with. the counseling staff at your present agency receiving the highest score among these questions 58 5 said excellent Results. about the services received also had high scores with some exceptions Among questions about services received 57 1 of clients. strongly agreed with the statement I like the services that I receive here they are helpful However there was a drop in the. percentage that strongly agreed with the statement I was able to get services even though I could not pay compared to surveys in. previous years The responses to statements related to treatment results were less strongly positive than to statements concerning. services received or to their relationship with staff The highest proportion of clients strongly agreed that I have a better. understanding of my addiction 54 and I am better able to deal with my alcohol or drug problem 53 Clients were least. positive about improvements in their ability to function socially only 33 7 of clients strongly agreed with the statement I do better. in social situations and 39 6 who strongly agreed with the statement I am better able to deal with crisis situations that used to be. a problem for me, If you would like further information about this report contact Stephen Corral e mail stephen corral maine gov phone 207 287. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 2. Demographics,Percentage of Clients by,Primary Service Category.
Shelter Residential Ambulatory,Detoxification Rehabilitation. Other Unspecified, Primary Service Category Number of Responses Percentage. Shelter Detoxification 93 4 3,Residential Rehabilitation 140 6 5. Ambulatory 1839 84 8,Other 17 0 8,Unspecified 80 3 7. Total 2169 100 0, Of the 2 169 surveys received 1 839 84 8 were from client at Ambulatory facilities an additional 140 6 5 were from clients in.
residential rehabilitation settings and 93 4 3 were from clients at shelter detox facilities. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 3. Number of Responses by,Primary Service Code,Number of Clients. 60 51 36 53 80, The graph above shows the number of respondents by the services they were receiving at the time of the survey The largest number 904. 41 7 were receiving opioid replacement therapy another 708 32 6 were receiving non intensive outpatient services and 224 10 3. were receiving intensive outpatient services, State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 4. What is your age What is your Gender,19 24 25 34 35 44 Female Male Unspecified. 45 64 65 or older Unspecified,Age Group Number of Percentage.
Responses Gender Number of Percentage,19 24 248 11 4 Responses. 25 34 935 43 1 Female 1044 48 1,35 44 499 23 0 Male 1119 51 6. 45 64 453 20 9 Unspecified 6 0 3,65 or older 22 1 0 Total 2169 100 0. Unspecified 12 0 6,Total 2169 100 0, Of the 2 169 clients who gave their age 935 43 1 were between the ages of 25 and 34 Clients between the ages of 35 44 23 and those. 45 64 20 9 were about equally represented only 1 were 65 or older 51 6 of the clients responding to the survey were males and 48 1. were females, State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 5.
Are you of Hispanic Latino origin Which of the following best describes your race. Yes No Unspecified,White American Indian Alaskan Native Bi Racial. Unspecified Black African American Asian,Native Hawaiian Pacific Islander. Hispanic Latino Number of Percentage Racial Category Number of Percentage. Status Responses Responses, Non Hispanic 2093 96 5 American Indian Alaskan Native 83 3 8. Non Latino Asian 7 0 3,Hispanic Latino 50 2 3,Black African American 13 0 6. Unspecified 26 1 2, Total 2169 100 0 Native Hawaiian Pacific Islander 3 0 1.
White 1997 92 1,Bi Racial 37 1 7,Unspecified 29 1 3. Total 2169 100 0, Broken down by race 1 997 92 1 of the respondents described themselves as white another 83 3 8 were Native American. 13 0 6 were black and 47 2 1 were another race or bi racial Among the client responding to the survey 50 2 3 described themselves. as Hispanic, State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 6. What is your highest current educational level How long have you been in THIS treatment program. Less than high school graduate High School graduate GED Some College Less than 1 Month 1 3 Months 4 6 Months. College graduate Unspecified 7 12 Months More than 1 year Unspecified. Education Number of Percentage Length of Treatment Number of Percentage. Responses Responses, Less than high school graduate 345 15 9 Less than 1 Month 316 14 6. High School graduate GED 965 44 5 1 3 Months 434 20 0. Some College 637 29 4 4 6 Months 266 12 3,College graduate 200 9 2 7 12 Months 283 13 0.
Unspecified 22 1 0 More than 1 year 857 39 5,Total 2169 100 0 Unspecified 13 0 6. Total 2169 100 0, The largest number of adult respondents 965 44 5 reported that a high school diploma or the equivalent was their highest level of. education Another 637 29 4 had some college experience and 200 9 2 were college graduates 345 17 did not have a high school. diploma Nearly 2 in 5 clients 39 5 had been in treatment at their present facility for more than 1 year reflecting the high proportion of. respondents receiving Opioid Replacement Therapy ORT. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 7. Are you being treated for a mental health problem Location of Mental Number of Percentage. If so where are you getting most of your mental health treatment. Health Services Responses,Yes from the same 454 20 9. agency I receive,Yes from the same agency,I receive substance abuse. Yes from a different agency than,I receive substance abuse.
I do not currently receive services,for a mental health problem substance abuse. treatment treatment however I have in the past,I do not have a mental health. From this agency,and another agency,Unspecified Yes from a different 513 23 7. agency than I receive,substance abuse,1 1 treatment. I do not currently 407 18 8,receive services for a.
mental health problem,however I have in the,I do not have a mental 723 33 3. 18 8 health problem,From this agency and 23 1 1,another agency. Unspecified 49 2 3,Total 2169 100 0, Broken down by location of mental health services two thirds 66 7 of clients surveyed have received treatment for a mental health problem at some. point in their lives Of the 1397 clients who have ever received mental health services 70 9 are currently receiving mental health treatment Of the. 990 clients who said that they were currently being treated for a mental health problem 454 45 8 were being treated at the same facility where they. were receiving their substance abuse treatment and 236 51 8 were receiving their mental health services at another facility. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Ser. State of Maine Adult Clients Substance Abuse Client Satisfaction Survey Substance Abuse and Mental Health Services DHHS 2012 1 Methodology The Client Satisfaction Survey was initiated to assist substance abuse treatment facilities to evaluate the effectiveness of their services

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