Safety Recall Code 27h2-Books Pdf

Safety Recall Code 27H2
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Parts Information, Parts Control Type If parts are needed to support a vehicle repair. VIN to Order US Dealers use AVA, CAN Dealers contact the Parts Specialists via phone 800 767 6552 email. VWoAPartsSpecialists vw com or chat text with the VIN to order. Initial Allocation Due to the small number of affected vehicles there will be no parts allocation Please. NO reference the Repair Projection Tool below to view your potential VIN population. Repair Projection Tool, right click to open, Criteria Quantity Part Number P O C Part Description Ordering Method. 1 06L 903 018 H Alternator VIN to Order, SN 4 N 107 655 01 Torx screw VIN to Order. 4 N 910 968 01 Bolt VIN to Order, The specified part numbers reflect the status at the start of this service action Interim updates made in ETKA can.
cause a listed part number to become unavailable In this case the new part number specified in ETKA should be. IMPORTANT PARTS RETURN INFORMATION, Removed starters must be returned to the designated inspection facility Starters MUST be returned in their as. removed from vehicle condition, Requests for removed starters will be through the normal parts requests channels once the claim has reached. approved status in SAGA Please ensure the starter is returned for proper claim processing. The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 2 of 9, Claim Entry Instructions. After campaign has been completed enter claim as soon as possible to help prevent work from being duplicated. elsewhere Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work, U S dealers Submit the request through Audi Warranty Online under the Campaigns Update option. Canada dealers Upload the repair order signed by customer to Audi WIN Operations Campaign Closure. Service Number 27H2, Damage Code 0099, Parts Vendor Code 002.
Claim Type Sold vehicle 7 10, Unsold vehicle 7 90, Causal Indicator Mark Alternator as causal part. Vehicle Wash Loaner Do not claim wash loaner under this action. Criteria I D SN, Labor Op Time Units Description, 2727 19 99 70 Replace starter generator. Quantity Part Number Description, 1 00 06L903018H Alternator. 4 00 N 10765501 Hexagonal socket head screw, 4 00 N 91096801 Hexagon socket oval head bolt. The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 3 of 9, Customer Letter Example USA.
MONTH YEAR, CUSTOMER NAME, CUSTOMER ADDRESS, CUSTOMER CITY STATE ZIPCODE. This notice applies to your vehicle MODEL YEAR BRAND CARLINE VIN. NHTSA 20V153, Subject Safety Recall 27H2 Starter Generator. Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act Audi has decided that a. defect which relates to motor vehicle safety exists in certain 2019 2020 model year Audi A6 vehicles Our records show. that you are the owner of a vehicle affected by this action. What is the issue Moisture may enter the starter generator and lead to an electrical short circuit which may result. in smoldering or potentially a fire, What will we do To correct this defect your authorized Audi dealer will replace the starter generator This work. will take about an hour to complete and will be performed for you free of charge Please keep. in mind that your dealer may need additional time for the preparation of the repair as well. as to accommodate their daily workshop schedule, What should you do Please contact your authorized Audi dealer without delay to schedule this recall repair For.
your convenience you can also visit www audiusa com and click on the Find a Dealer link to. locate a dealer near you and schedule this service. Precautions you, should take If you notice a burning or smoke odor when driving contact your closest Audi dealer for. assistance, Park your vehicle outdoors if possible until the recall repair can be performed. Do not wash the engine engine compartment to help avoid moisture coming into contact. with the starter generator, Lease vehicles and If you are the lessor and registered owner of the vehicle identified in this action the law requires. address changes you to forward this letter immediately via first class mail to the lessee within ten 10 days of. receipt If you have changed your address or sold the vehicle please fill out the enclosed. prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you If your authorized Audi dealer fails or is unable to complete this work free of charge within a. further reasonable time please contact Audi Customer Experience at 1 800 253 2834 or via our. Contact Us page at www audiusa com, Checking your vehicle To check your vehicle s eligibility for repair under this or any other recall service campaign. for open Recalls and please visit the Recall Service Campaign Lookup tool at www audiusa com and enter your. Service Campaigns Vehicle Identification Number VIN. If you still cannot obtain satisfaction you may file a complaint with The Administrator National Highway Traffic Safety. Administration 1200 New Jersey Avenue SE Washington DC 20590 or call the toll free Vehicle Safety Hotline at 1. 888 327 4236 TTY 1 800 424 9153 or go to http www safercar gov. We apologize for any inconvenience this matter may cause however we are taking this action to help ensure your safety. and continued satisfaction with your vehicle, Audi Customer Protection.
The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 4 of 9, Customer Letter Example Canada. MONTH YEAR, CUSTOMER NAME, CUSTOMER ADDRESS, CUSTOMER CITY STATE ZIPCODE. This notice applies to your vehicle MODEL YEAR BRAND CARLINE VIN. Transport Canada Recall 2020 104, Subject Safety Recall 27H2 Starter Generator. Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act This is to inform you. that your vehicle may contain a defect that could affect the safety of a person Our records show that you are the. owner of a vehicle affected by this action, What is the issue Moisture may enter the starter generator and lead to an electrical short circuit which may.
result in smoldering or potentially a fire, What will we do To correct this defect your authorized Audi dealer will replace the starter generator This work. will take about an hour to complete and will be performed for you free of charge Please keep. in mind that your dealer may need additional time for the preparation of the repair as well. as to accommodate their daily workshop schedule, What should you do Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you, should take If you notice a burning or smoke odor when driving contact your closest Audi dealer for. assistance, Park your vehicle outdoors if possible until the recall repair can be performed. Do not wash the engine engine compartment to help avoid moisture coming into contact. with the starter generator, Lease vehicles and If you are the lessor and registered owner of the vehicle identified in this letter you shall.
address changes forward this letter and any subsequent notice if applicable to the lessee within ten 10. days of receipt If you have changed your address or sold the vehicle identified in this. letter please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can. update our records, Can we assist you If your authorized Audi dealer fails or is unable to complete this work free of charge within. further a reasonable time please contact Audi Customer Relations Monday through Friday from. 8AM to 8PM EST at 1 800 822 2834 or via our Contact Audi Canada page at. www audi ca, We apologize for any inconvenience this matter may cause however we are taking this action to help ensure your. safety and continued satisfaction with your vehicle. Audi Customer Protection, The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 5 of 9, Repair Overview, Replace starter generator. These repair instructions may differ from the labor operations and labor times listed in ELSA. Damages resulting from improper repair or failure to follow these work instructions are the dealer s. responsibility and are not eligible for reimbursement under this action. This procedure must be read in its entirety prior to performing the repair. Due to variations in vehicle equipment and options the steps illustrations in this work procedure may not. identically match all affected vehicles, Diagnosis and repair of pre existing conditions in the vehicle are not covered under this action.
When working during extreme temperatures it is recommended that the vehicle be allowed to acclimate. inside the shop to avoid temperature related component damage breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 6 of 9, Required Tools, Locking Pin. Digital Multimeter, Repair Instruction, Section A Check for Previous Repair. Enter the VIN in Elsa and proceed to the, Campaign Action screen. On the date of repair print this screen and keep a copy. with the repair order, Confirm the Campaign Action is open arrow 1. If the status is closed no further work is required. Note the Applicable Criteria ID arrow 2 for use, in determining the correct work to be done and.
corresponding parts associated, If multiple Campaign Actions are open they. should be performed in order of the Start date, arrow 3 The oldest should be performed first. unless directed otherwise, Proceed to Section B, The repair information in this document is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These. procedures are not intended to be attempted by do it yourselfers and you should not assume this document applies to your vehicle or that your vehicle has the condition described To. determine whether this information applies contact an authorized Audi dealer 2020 Audi of America Inc and Audi Canada All Rights Reserved. May 2020 27H2 Page 7 of 9, Section B Repair Procedure. Refer to all warnings and cautions published in the. ELSA Repair Manual, Disconnect the battery with ignition switched.
o See ELSA Repair Manual Repair, manual Electrical System. Electrical Equipment 27 Battery, Starter Generator Cruise Control. Battery Battery Disconnecting and, Connecting Battery Disconnecting. and Connecting, Remove ribbed belt from starter generator. o See ELSA Repair Manual Repair, manual Engine Servicing 4.
Cylinder 2 0L 4V TFSI Engine EA 888, Generation III 13 Crankshaft. Cylinder Block Cylinder Block Belt, Pulley Side Ribbed Belt Removing. and Installing, Replace starter generator 6, o See ELSA Repair Manual Repair. manual Electrical System, Electrical Equipment 27 Battery. Starter Generator Cruise Control, Generator Generator Removing.
and Installing Starter Generator, C29 Removing and Installing. Vehicles with 2 0L TFSI Engine 0K4, o Replace bolts 5 and 10. Part Number Part Position, N 910 968 01 5, N 107 655 01 10. Proceed to Section C, IMPORTANT PARTS RETURN INFORMATION. New Vehicles in Dealer Inventory It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment including a tire covered by this notification under a sale or lease until the defect or noncompliance is remedied By law dealers must correct prior to delivery for sale or lease any vehicle that fails to comply with an

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