Pizza Hut Training Manual Me-Books Pdf

Pizza Hut Training Manual Me
14 Jul 2020 | 6 views | 0 downloads | 34 Pages | 1,005.69 KB

Share Pdf : Pizza Hut Training Manual Me

Download and Preview : Pizza Hut Training Manual Me

Report CopyRight/DMCA Form For : Pizza Hut Training Manual Me



Transcription

Table of Contents iii, Table of contents, Table of contents iii. Introduction v, Chapter 1 7, The Customer 7, The Customer 3. Steps for a successful phone call 3, Cashing out customers 4. Customer complaints 6, Chapter 2 Specifications 9, Specifications on the make table 11. Specifications on the Cut Table 14, Wing Street 15.
Dough Preparation 17, Chapter 3 Opening Closing and Running a Successful Shift 21. Opening the store 23, Running a successful shift 24. Closing the store 24, Conclusion 26, Introduction v. Introduction, Pizza Hut requires new employees to through a training process. which can be extremely confusing if not done the right way New. employees must be capable of certain tasks right away such as. answering phones taking customer orders and cashing out. customers at the front Without the basic training and knowledge. these simple tasks can be unclear and done improperly The. employees that have been working longer are responsible for. training any new hires among the store This can take precious. time away from the tasks stacking up If Pizza Hut had a training. manual to help with the training process learning the tasks would. become much less stressful for the new employees throughout the. The Customer, Chapter 1 3, The Customer, The customer is the most important part of the business Without.
customers every business would not generate any income and. therefore fail Taking a customer order is just as important as. making the order so you must make sure that it is complete and. correct For instance if a customer orders a set of 14 piece. boneless chicken wings and the employee mistakes them for a 22. piece set the customer will be unhappy because they received and. paid for more food than they wanted Every order must be correct. so it is imperative that you repeat the order back to the customer. when finishing the phone call, Steps for a successful phone call. There are steps to follow when taking a phone call For a. successful order follow these steps, 1 Answer the phone with a polite and cheerful tone saying. thank you for calling Pizza Hut my name is your name. here will this be for pickup or delivery Make sure to. smile because they can hear the smile through your. 2 If for pickup select the carryout option on the screen and. then politely ask for their phone number if for delivery. select the delivery option, Figure 1 Carryout and Delivery Screen. 3 Type in their phone number and confirm their name when it. pops up If for delivery confirm their name as well as their. 4 Pizza Hut Training Manual, address If their name doesn t pop up it means they are a. new customer and you should ask them for a name to place. the order under, Carefully select the food options for whatever they want make.
sure to confirm what crust if they want pizza or what style of. wings they want boneless or traditional, Figure 2 Food options screen. 4 Once you complete the order repeat it back to the customer. as it says on the screen, 5 If correct state the total amount of the order including sales. tax and quote them the time that it will be ready normally. 15 minutes for pickup and 30 minutes for delivery, Cashing out customers. There are two different ways to cash out a customer at the front. when they walk in or when the delivery driver comes back to the. store with cash or a credit card receipt Using the computers can be. confusing at first if you have not been taught the proper steps For. carryout option, 1 When the customer enters the store greet them with a smile. and a cheerful tone, 2 Politely ask if they are here to pick up an order or to place.
an order sometimes customers come in to place an order to. Chapter 1 5, 3 If they are here to pick up an order ask for the name they. placed it under, 4 Select the name on the screen using the computers up and. down arrows, 5 When selected a box will pop up with the amount due. Figure 3 Example of order total screen, 6 If they hand you a credit card type in the exact amount of. the total order and press the enter button This will bring up. a second box with options for ways to pay If they hand you. cash type in the amount of cash they handed you and press. 7 Select the credit card or cash option, 8 If credit card swipe the card using the card reader on the.
side of the monitor The computer will automatically read. the cards information and authorize the payment For cash. the change amount will pop up, 9 When authorized two receipts will print out a customer. copy and a merchant copy If cash make sure to hand them. the exact amount of change due, 10 Have the customer sign the merchant copy for you and then. hand them their receipts along with their food For cash. another receipt will print out with their order total amount. amount tendered and change due make sure to give them. this receipt, 11 Politely thank them for their business and if possible open. the door for them on their way out, 6 Pizza Hut Training Manual. For the delivery driver option, 1 When the driver enters the store they will hand you either a.
credit card receipt or a cash amount, 2 Hit the F2 button on the keyboard This will bring up a box. for you to type in the drivers initials, 3 Type in the initials and press enter. 4 A box will pop up showing what order they were on along. with the total amount of the order, 5 If credit card type in the total amount on the credit card. receipt including the driver tip and press enter If cash. type in the amount of cash they gave you and press enter. 6 The cash drawer will open allowing you to give the driver. 7 Another box will pop up allowing you to enter the tip. amount into the system, 8 Once done press the F1 key signaling that you are done. with the transaction, Cashing out customers and drivers is extremely important You.
must follow the proper steps to make sure no errors happen Any. cash error can have severe consequences such as a driver not. receiving the tip that they earned or even worse a shortage of. money in the store, Customer complaints, Taking a customer complaint can be risky as you are trying to. keep business from an unhappy customer These situations should. be handled by a shift leader or manager on duty If either of these. options are not possible you must take the complaint There are. two choices that will likely make the customer return the next time. they want to order One option is to have the cooks remake the. order for free If the original order was placed under delivery you. can have it sent out for free or if it was placed under carryout you. can have the customer willingly come pick it back up Another. option is to give the customer a credit for a future order The credit. amount is based on the order amount For example if the order. was 24 84 make the credit for 25 00 You must also be. Chapter 1 7, extremely polite when talking to a complaining customer any slip. ups could result in losing their future business or even you getting. terminated, Figure 4 Example of customer complaint screen. For a successful complaint process follow these steps. 1 When a customer calls and states their reason for their. complaint ask for the phone number on the original order. This will show their most recent order and what they. 2 Sincerely apologize for the mistake made and state the two. options that you can do a credit or remake Remember that. the customer is always right in these situations, 3 For a credit amount select the customer complaint option. on the screen, 4 A dialogue box will pop up allowing you to type the.
reason for the complaint, 5 Select the credit amount closest to their previous order. total if it is not present you must manually type in the. amount desired, 6 Tell the customer that the credit has been applied to their. phone number and that it will be used on their next order. 8 Pizza Hut Training Manual, 7 For a remake select the delivery or carryout option and. type in the provided phone number, 8 Carefully replace the order and discount it down 100 at. 9 Tell the customer that their order is top priority in the store. and you will have it ready as soon as possible, 10 If the order was for delivery have a driver take the order as.
soon as it is completed and out of the cooking station If it. was for carryout place the order in a heat retaining bag for. the customer to pick up, 11 Apologize for the mistake once again and state that their. food will be handled with precision and care, 12 Politely thank them for their business and end the phone. These complaints must be handled with accuracy and complete. care any mistake and you will likely lose this customers future. business This is why it is important that a managerial staff. member should handle these situations They have the training and. the ability to make the right decisions at the right times. 4 Pizza Hut Training Manual address If their name doesn t pop up it means they are a new customer and you should ask them for a name to place the order under Carefully select the food options for whatever they want make sure to confirm what crust if they want pizza or what style of wings they want boneless or traditional Figure 2 Food options screen 4 Once you complete the order

Related Books

Introduction to Moodle Lesson 3 Assignments

Introduction to Moodle Lesson 3 Assignments

Moodle Lesson 2 Assignments 1 Version Moodle 1 9 5 Revised Aug 20 2011 Introduction to Moodle Lesson 3 Assignments Suppose you want to assign an essay for students to write using Microsoft Word Part of the students assignment is to upload their completed Word files to Moodle where you can retrieve them for grading

Moodle Lesson Activity ctyou org

Moodle Lesson Activity ctyou org

Updated 5 31 2017 Moodle v3 3 22 MOODLE LESSON ACTIVITY WELCOME TO THE MOODLE LESSON ACTIVITY TUTORIAL In this tutorial you will learn What the Lesson activity is Suggestions for using the Lesson activity How to set up and build a simple linear Lesson If you have not used one of CareerTech s Moodle training tutorials before view the instructions for using it as a self

Table of Contents Oklahoma City Community College

Table of Contents Oklahoma City Community College

Taking Attendance in Moodle 74 The Moodle Gradebook 75 Setup Page 76 Gradebook Calculation 77 Course Grade Settings 82 Entering Student Grades for Offline Activities 84 Personalized Learning Designer 86 ILP Integration Menu 87 Never Attended Report 87 Final Grades Report 88 2 An online reference area that displays and expl expected p Expected Practices for Designing and Teaching Online

TEACHING WITH MOODLE itafe huntertafe edu au

TEACHING WITH MOODLE itafe huntertafe edu au

Using the Moodle gradebook 16 Storing your content 17 Completion tracking 20 Reporting and backup 20 General course maintenance and cleanup 21 Who does what in TAFE Western Moodles 21 Additional resources to help you 22 Frequently Asked Questions 23 Email template to send students with course Moodle details 24 Teaching with Moodle A Guide for TAFE Western Staff Ver 9 Nov 2016 Page 2

Introduction to Moodle Lesson 4 Discussions

Introduction to Moodle Lesson 4 Discussions

Moodle Lesson 3 Discussions 7 Version Moodle 1 9 5 Revised Aug 20 2011 Appendix Adding Discussions to the Moodle Gradebook There are a couple of different ways to handle grading discussions and adding these grades to the Moodle gradebook 1 When a discussion is complete look at the quality and quantity of each student s

COLLIN COUNTY COMMUNITY COLLEGE DISTRICT

COLLIN COUNTY COMMUNITY COLLEGE DISTRICT

BIOL 1406 Lecture Spring 2018 1 COLLIN COUNTY COMMUNITY COLLEGE DISTRICT LECTURE SECTION SYLLABUS COURSE NUMBER BIOL 1406 COURSE TITLE General Biology I INSTRUCTOR S NAME David L McCulloch OFFICE NUMBER I223 OFFICE HOURS MW 11 1 T 9 00 10 00 4 30 5 30 R 9 00 10 00 by appointment CLASS INFORMATION Class Meeting Time MW 9 30 11 00 am TR 10 00 11 15 am T 5 30 8

Master Syllabus BIOL 1415 2015 1 Start Here Get There

Master Syllabus BIOL 1415 2015 1 Start Here Get There

Lab Reports 350 points Students will turn in lab reports as assigned Lab report format and instructions are detailed in the lab manual Lab reports are due one week after all the data has been collected for that lab Students may collaborate with their team on the writing of lab reports but

Biotech II Lab Manual Winston Salem Forsyth County Schools

Biotech II Lab Manual Winston Salem Forsyth County Schools

f Restriction Digests Lab 11 DNA Chips Arrays Lab 12 Bioinformatics Unit B3 Proteins as Products Lab 13 The Action of Enzymes on Apple Juice Production Lab14 Enzyme Kinetics Lab15 Developing an Assay to Determine Protease Activity Lab16 Assaying for Amylase Activity Lab17 Searching for Native Amylase Activity Lab18 Using the Spectrophotometer to Study Amylase Lab19 Protein

BILLS RADIO NETWORK

BILLS RADIO NETWORK

Gross Yards 2146 2716 White 1 0 0 0 0 0 Att Completions 319 195 357 217 TEAM 8 148 18 5 49 1 Completion Pct 61 1 60 8 OPPONENTS 4 31 7 8 31 0

GETTING STARTED eaassets a akamaihd net

GETTING STARTED eaassets a akamaihd net

GETTING STARTED PLAYSTATION 4 system Starting a game Before use carefully read the instructions supplied with the PlayStation 4 computer entertainment system The documentation contains information on setting up and using your system as well as important safety information Touch the power button of the PlayStation 4 system to turn the system on The power indicator blinks blue and

INDICE 3 volume Glossario Aula Virtuale Mappe

INDICE 3 volume Glossario Aula Virtuale Mappe

La vita in USA negli anni ruggenti 57 5 2 Il grande crollo del 1929 59 5 3 Roosevelt e il New Deal 60 Sintesi eonomia e risi del 29 62 Approfondimenti 63 6 L EUROPA TRA DEMOCRAZIE E REGIMI Conseguenze della crisi economica del 29 64 6 1 La fine della guerra in Germania fermenti comunisti 64 6 2 La nascita della Repubblica di Weimar