Mcq Unit 1 Introduction To Operations And Supply Chain-Books Pdf

MCQ Unit 1 introduction to Operations and Supply Chain
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7 Which one of the following is not a typical question dealt with by an operations managers. How much capacity will be needed in the months ahead. What is a satisfactory location for a new facility. How to motivate employees, All are typical of operations decisions. 8 Which of the following are not key attributes of supply chain management. inventory control, leveraging technology, customer power. all are key attributes, 9 Positive long term relationships between supply chain participants refer to. Co opetitions, tailored logistics, partnerships, supply chain management. 10 Which one of the following best represents a pure good. Attending a play, Vehicle repair, 11 Which of the following statements is true of LEAN.
Lean principles focus on advanced statistical methods. Lean principles are separate body of knowledge, Lean principles have been developed over a lengthy period of time. Lean principles include reducing waste, 12 The bullwhip effect. is an ineffective way to motivate warehouse employees. applies to rodeos and has nothing to do with supply chain management. refers to the swaying motion associated with triple trailers. Refers to variability in demand orders among supply chain participants. 13 According to the manufacturing based definition of quality. quality is the degree of excellence at an acceptable price and the control of variability at. an acceptable cost, quality depends on how well the product fits patterns of consumer preferences. even though quality cannot be defined you know what it is. quality is the degree to which a specific product conforms to standards. 14 The variability in demand orders among supply chain participants. cannot be controlled, refers to the bullwhip effect. can be controlled with electronic order placement, is more pronounced in relational exchanges.
16 Cooperative supply chain relationships developed to enhance the overall business. performance of both parties is a definition of, third party logistics. supply chain collaboration, dovetailing, relationship marketing. 17 Process improvement technique that sorts the vital few from the trivial many is. Taguchi analysis, Pareto analysis, benchmarking, Yamaguchi analysis. 18 A fishbone diagram is also known as a, cause and effect diagram. poka yoke diagram, Kaizen diagram, Taguchi diagram.
19 Which of the following functions is not a core function of an organisation. The Product Service Dev Function, The Operations Function. The Marketing Including Sales Function, The accounting and finance function. 20 What is a perfect order, simultaneous achievement of relevant customer metrics. an order that arrives on time, an order that arrives undamaged. an order that is easy for the receiver to fill, 21 Total Quality Management emphasizes.
the responsibility of the Quality Control staff to identify and solve all quality related. A commitment to quality that goes beyond internal company issues to suppliers and. A system where strong managers are the only decision makers. A process where mostly statisticians get involved, 22 Quality is defined by the customer is. an unrealistic definition of quality, a user based definition of quality. a manufacturing based definition of quality, a product based definition of quality. the definition proposed by the American Society for Quality Control. 23 Which of the following is not one of the major categories of costs associated with quality. prevention costs, appraisal costs, internal failures. none of the above they are all major categories of costs associated with quality. 24 According to the manufacturing based definition of quality. quality is the degree of excellence at an acceptable price and the control of variability. at an acceptable cost, quality depends on how well the product fits patterns of consumer preferences.
even though quality cannot be defined you know what it is. quality is the degree to which a specific product conforms to standards. 25 An important feature of supply chain management is its application of electronic commerce. technology that allows companies to share and operate systems for. Order processing transportation scheduling and inventory management. cost effective flowing of raw materials, future purchasing of computer systems. future merger opportunities, 26 Lean production involves. Elimination of cost only, Improvement of quality only. Improvement of speed only, Elimination of all types of waste. 27 All of the following costs are likely to decrease as a result of better quality except. customer dissatisfaction costs, maintenance costs, scrap costs.
warranty and service costs, 28 Inspection scrap and repair are examples of. internal costs, external costs, costs of dissatisfaction. societal costs, 29 Which of the following activities is not a direct responsibility of operations management. Determining the exact mix of products and services that the customers will want. Designing the operation s products services and processes. Developing an operations strategy for the operations. Planning and controlling the operation, 30 Total Quality Management emphasizes. the responsibility of the Quality Control staff to identify and solve all quality related. a commitment to quality that goes beyond internal company issues to suppliers. and customers, a system where strong managers are the only decision makers.
a process where mostly statisticians get involved, 31 A successful TQM program incorporates all of the following except. continuous improvement, employment involvement, benchmarking. centralized decision making authority, 32 Which of the following would not be normally considered as a key feature of Operations. Management, Operations is the part of an organisation which creates wealth through the management of. the transformation process, World class Operations can give an organisation competitive advantage.
Most new technology is implemented in Operations areas. Operations is the area of a business where most people work. 33 Kaizen is a Japanese term meaning, a foolproof mechanism. Just in time JIT, a fishbone diagram, continuous improvement. 34 Costs of dissatisfaction repair costs and warranty costs are elements of cost in the. Taguchi Loss Function, Pareto Chart, ISO 9000 Quality Cost Calculator. Process Chart, 35 A quality loss function utilizes all of the following costs except. the cost of scrap and repair, the cost of customer dissatisfaction.
inspection warranty and service costs, sales costs. costs to society, 36 Which of the following is the least likely decision to be made by Operations Managers. Selecting the location and layout of a facility, Deciding which market areas to manufacture products for. How much capacity is required to balance demand, Designing and improving the jobs of the workforce. 37 Pareto charts are used to, identify inspection points in a process.
outline production schedules, organize errors problems or defects. show material flow, 38 Among the tools of TQM the tool ordinarily used to aid in understanding the sequence of. events through which a product travels is a, Pareto chart. Flow chart, check sheet, Taguchi map, 39 Which one of the following would not generally be considered an aspect of operations. management, Work methods, Secure financial resources.
Maintain quality, Product or service design, 40 Which one of the following is not a typical question dealt with by an operations managers. How much capacity will be needed in the months ahead. What is a satisfactory location for a new facility. How to motivate employees, All are typical of operations decisions. 41 A worker operates a shear press She notices that the metal sheets she is cutting have curled. edges Who should get the first shot at solving the problem. the foreman, a member of the Quality Control department. the operator herself, the employee s supervisor, 42 Which of the following is not a key activity of an operations manager. Understanding the needs of customer, Continually learning.
Managing cash flows, Exploiting technology to produce goods and services. 43 A recent consumer survey conducted for a car dealership indicates that when buying a car. customers are primarily concerned with the salesperson s ability to explain the car s features the. salesperson s friendliness and the dealer s honesty The dealership should be especially. concerned with which dimensions of service quality. communication courtesy and credibility, competence courtesy and security. competence responsiveness and reliability, communication responsiveness and reliability. 44 Which one of the following best represents a pure service. Bank loans, Computer diagnosis and repair, Attending a theatre play. Fast food restaurant, 45 Which one of the following best represents a pure good.
Attending a play, Vehicle repair, 46 Which one of the following would not generally be considered an aspect of operations. management, Schedule work, Secure financial resources. Maintain quality, Oversee the transformation process. 47 Which one of these was not mentioned in the list of recent trends in operations management. Total quality management, Worker involvement, Global competition. Automation, 48 Which came last in the development of manufacturing techniques.
Lean production, Division of labor, Mass production. Craft production, 49 Which function typically employs more people than any other functional area. Information System, Operations, 50 Which of the following is not a type of operations. Goods production, storage transportation, entertainment. price reduction, 51 Which of the following is not true about a lean production system.
It puts emphasis on quality flexibility and time reduction. It puts emphasis on reducing a company s labor force. It is involved in maintaining and improving the system with lower amounts of. It relies on buffers against unforeseen occurrences. 52 The inputs to a transformation process include all of the following except. Information, 53 is an example of a pure good, Restaurant. Coal Mining, 54 Which one of the following is not a typical question dealt with by an operations manager. How much capacity will be needed in the months ahead. What is a satisfactory location for a new facility. Which products services should be offered, All are typical of operations decisions. 55 Which one does not use operations management, A CPA firm. A hospital, They all use it, 56 Zero defects in manufacturing.
is an unobtainable and misleading ideal, is the goal of TQM. is readily achievable in all areas, is a relevant goal only in electronic assembly. 57 Which one is not generally considered an advantage of using models for decision making. Providing a systematic approach to problem solving. Emphasizing quantitative information, Providing an exact representation of reality. Requiring users to be specific about objectives, 58 Quality is conformance to specifications This definition of quality is from point of view of. Manufacturer, Quality Circle Forum, 59 Which came last in the development of manufacturing techniques.
Lean production, Division of labor, Mass production. Interchangeable parts, 60 The goal of Total Quality Management is. Customer satisfaction, Product differentiation, Brand equity. Acting globally, 61 Which of the following is not a typical supply chain member. Retailer s Creditor, Wholesaler, 62 Quality is both quantitative and.
Supportive, Qualitative, Measurable, Conclusive, 63 When suppliers distributors and customers partner with each other to improve the. performance of the entire system they are participating in a. Channel Of Distribution, Value Delivery Network, Supply Chain. Supply And Demand Chain, 64 A company s channel decisions directly affect every. customer s choices, employee in the channel, channel member. Marketing decision, 65 From the economic system s point of view the role of marketing intermediaries is to.
transform the assortment of products made by producers into the assortment of products wanted. by Channel members, manufacturers, distributors, 66 Intermediaries play an important role in matching. dealer with customer, manufacturer to product, information and promotion. supply and demand, 67 Marketing logistics involves getting the right product to the right customer in the right place. at the right time Which one of the following is not included in this process. implementing the plan for the flow of goods and services. planning the physical flow of goods and services, controlling the physical flow of goods services and information. gathering customer s ideas for new products, 68 Raw materials and specialised services procured are converted into useful service offerings.
and finaly distributed to customers in following Industry. 69 Which of the following is not an area of responsibility for a logistics manager. purchasing, warehousing, 70 To reduce inventory management costs many companies use a system called. which involves carrying only small inventories of parts or merchandise often only enough for a. few days of operation, reduction inventory management. MCQ Unit 1 introduction to Operations and Supply Chain management organize errors concerned with which dimensions of service quality

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