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IT Essentials PC Hardware and Software Companion Guide
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IT Essentials,PC Hardware and Software,Companion Guide. Fifth Edition,Cisco Networking Academy,Cisco Press. 800 East 96th Street,Indianapolis Indiana 46240 USA. ii IT Essentials PC Hardware and Software Companion Guide. IT Essentials PC Hardware and Software Paul Boger,Companion Guide Fifth Edition Associate Publisher. Dave Dusthimer,Copyright 2014 Cisco Systems Inc,Business Operation.
Published by,Manager Cisco Press,Cisco Press Jan Cornelssen. 800 East 96th Street,Executive Editor,Indianapolis IN 46240 USA. Mary Beth Ray, All rights reserved No part of this book may be reproduced or transmitted in any form. Managing Editor, or by any means electronic or mechanical including photocopying recording or by Sandra Schroeder. any information storage and retrieval system without written permission from the pub. Development Editor, lisher except for the inclusion of brief quotations in a review.
Ellie C Bru,Printed in the United States of America. Senior Project Editor,First Printing July 2013 Tonya Simpson. Library of Congress Control Number 2013939397 Copy Editor. Keith Cline,ISBN 13 978 1 58713 308 4,Technical Editor. ISBN 10 1 58713 308 3 Jeff McDowell,Editorial Assistant. Vanessa Evans,Trademark Acknowledgments,Book Designer.
All terms mentioned in this book that are known to be trademarks or service marks Mark Shirar. have been appropriately capitalized Cisco Press or Cisco Systems Inc cannot attest to. Composition, the accuracy of this information Use of a term in this book should not be regarded as. Trina Wurst, affecting the validity of any trademark or service mark TnT Design Inc. Brad Herriman,Proofreader,Megan Wade Taxter,Warning and Disclaimer. This book is designed to provide information about the Cisco Networking Academy IT Essentials PC Hardware. and Software course Every effort has been made to make this book as complete and as accurate as possible but no. warranty or fitness is implied, The information is provided on an as is basis The authors Cisco Press and Cisco Systems Inc shall have neither. liability nor responsibility to any person or entity with respect to any loss or damages arising from the information. contained in this book or from the use of the discs or programs that may accompany it. The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems Inc. Corporate and Government Sales, The publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales.
which may include electronic versions and or custom covers and content particular to your business training goals. marketing focus and branding interests For more information please contact U S Corporate and Government. Sales 1 800 382 3419 corpsales pearsontechgroup com. For sales outside the United States please contact International Sales international pearsoned com. Feedback Information, At Cisco Press our goal is to create in depth technical books of the highest quality and value Each book is crafted. with care and precision undergoing rigorous development that involves the unique expertise of members from the. professional technical community, Readers feedback is a natural continuation of this process If you have any comments regarding how we could. improve the quality of this book or otherwise alter it to better suit your needs you can contact us through email at. feedback ciscopress com Please make sure to include the book title and ISBN in your message. We greatly appreciate your assistance, iv IT Essentials PC Hardware and Software Companion Guide. About the Contributing Authors, Kathleen Czurda Page is the lead instructor for the Cisco Networking Academy at. North Idaho College She teaches IT Essentials and CCNA courses along with introduc. tion to computers in business courses and business leadership Kathleen has a degree. in Computer Applications in Business from North Idaho College She earned her bach. elor s degree in professional technical education her master s degree in adult and orga. nizational learning and education specialist degree in adult organizational learning and. leadership at the University of Idaho She also holds Cisco and CompTIA certifications. Kathleen lives with her lovely family in Coeur d Alene Idaho. Laura Kier is the Cisco Networking Academy Lead at Spokane Community College. in Spokane Washington She teaches CCNA Exploration ITE and CCNA Security. in addition to business software computer courses Laura has a BS from Oregon. State University and a certificate in Computer Forensics and Network Security from. Spokane Falls Community College She is a Certified Cisco Academy Instructor. and has her CCNA A and Net certificates She and her husband live in Spokane. Washington,Contents At a Glance,Introduction xxiv,Chapter 1 Introduction to the Personal Computer 1.
Chapter 2 Lab Procedures and Tool Use 75,Chapter 3 Computer Assembly 105. Chapter 4 Overview of Preventive Maintenance 155,Chapter 5 Operating Systems 179. Chapter 6 Networks 295,Chapter 7 Laptops 393,Chapter 8 Mobile Devices 451. Chapter 9 Printers 503,Chapter 10 Security 541,Chapter 11 The IT Professional 607. Chapter 12 Advanced Troubleshooting 633, Appendix A Answers to Check Your Understanding Questions 683.
Glossary 699, vi IT Essentials PC Hardware and Software Companion Guide. Introduction xxiv,Chapter 1 Introduction to the Personal Computer 1. Objectives 1,Key Terms 1,Introduction 1 0 1 4,Cases and Power Supplies 1 1 1 4. Computer Cases 1 1 1 1 4,Power Supplies 1 1 1 2 6,Connectors 7. Electricity and Ohm s Law 1 1 1 3 8,Internal PC Components 1 1 2 11.
Motherboards 1 1 2 1 11,CPUs 1 1 2 2 13,Cooling Systems 1 1 2 3 16. ROM and RAM 18,ROM 1 1 2 4 18,RAM 1 1 2 5 19,Memory Modules 1 1 2 6 20. Cache Memory 22,Error Checking 22,Adapter Cards and Expansion Slots 1 1 2 7 22. Storage Devices and RAID 1 1 2 8 25,Floppy Drive 26. Hard Drive 26,Tape Drive 27,Optical Drive 27,External Flash Drive 28.
Types of Drive Interfaces 28,Internal Cables 1 1 2 9 30. External Ports and Cables 1 1 3 31,Video Ports and Cables 1 1 3 1 31. Other Ports and Cables 1 1 3 2 35,Serial Ports and Cables 35. Modem Ports and Cables 36,USB Ports and Cables 36,FireWire Ports and Cables 37. Parallel Ports and Cables 38,eSATA Data Cables 38,SCSI Ports and Cables 38.
Network Ports and Cables 39,PS 2 Ports 40,Audio Ports 40. Input and Output Devices 1 1 4 41,Input Devices 1 1 4 1 41. Mice and Keyboards 41,Gamepads and Joysticks 42,Digital Cameras and Digital Video Cameras 42. Biometric Identification Devices 43,Touchscreens 43. Digitizers 43,Scanners 44,Output Devices 1 1 4 2 44.
Monitors and Projectors 44,All in One Printers 46,Speakers and Headphones 46. Monitor Characteristics 1 1 4 3 46, Connecting Multiple Monitors to a Single Computer 48. Selecting PC Components 1 2 1 49,Case and Power Supply 1 2 1 1 49. Selecting Motherboards 1 2 1 2 50, Selecting the CPU and Heat Sink and Fan Assembly 1 2 1 3 51. Selecting RAM 1 2 1 4 53,Selecting Adapter Cards 1 2 1 5 54.
Graphics Cards 54,Sound Cards 55,Storage Controllers 55. I O Cards 56,Capture Cards 57, Selecting Hard Drives and Floppy Drives 1 2 1 6 57. Floppy Disk Drive 57,Hard Drives 57, Selecting Solid State Drives and Media Readers 1 2 1 7 60. Solid State Drives 60,Media Readers 61,Selecting Optical Drives 1 2 1 8 62. Selecting External Storage 1 2 1 9 62,Selecting Input and Output Devices 1 2 1 10 63.
viii IT Essentials PC Hardware and Software Companion Guide. Specialized Computer Systems 1 3 1 64,CAx Workstations 1 3 1 1 65. Audio and Video Editing Workstations 1 3 1 2 65,Virtualization Workstations 1 3 1 3 67. Gaming PCs 1 3 1 4 68,Home Theater PCs 1 3 1 5 69,Summary 1 4 1 71. Summary of Exercises 71,Worksheets 71,Check Your Understanding 72. Chapter 2 Lab Procedures and Tool Use 75,Objectives 75.
Key Terms 75,Introduction 2 0 1 77,Safe Lab Procedures 2 1 77. General Safety 2 1 1 1 77,Electrical Safety 2 1 1 2 78. Fire Safety 2 1 1 3 78,Procedures to Protect Equipment and Data 2 1 2 79. ESD and EMI 2 1 2 1 79,Climate 80,Power Fluctuation Types 2 1 2 2 80. Power Protection Devices 2 1 2 3 81,Procedures to Protect the Environment 2 1 3 82.
Material Safety and Data Sheet 2 1 3 1 82,Equipment Disposal 2 1 3 2 83. Batteries 83,Monitors 84,Toner Kits Cartridges and Developers 84. Chemical Solvents and Aerosol Cans 84,Proper Use of Tools 2 2 84. Hardware Tools 2 2 1 84,ESD Tools 2 2 1 2 85,Hand Tools 2 2 1 3 85. Cleaning Tools 2 2 1 4 86,Diagnostic Tools 2 2 1 5 86.
Software Tools 2 2 2 88,Disk Management Tools 2 2 2 1 88. Protection Software Tools 2 2 2 2 89,Organizational Tools 2 2 3 89. Reference Tools 2 2 3 1 89,Miscellaneous Tools 2 2 3 2 91. Demonstrate Proper Tool Use 2 2 4 92,Antistatic Wrist Strap 2 2 4 1 92. Antistatic Mat 2 2 4 2 93,Hand Tools 2 2 4 3 94,Cleaning Materials 2 2 4 6 98.
Summary 2 3 1 101,Summary of Exercises 101,Worksheets 102. Check Your Understanding 102,Chapter 3 Computer Assembly 105. Objectives 105,Key Terms 105,Introduction 3 0 1 106. Open the Case and Install the Power Supply 3 1 1 106. Open the Case 3 1 1 1 106,Install the Power Supply 3 1 1 2 107. Install the Motherboard 3 1 2 108, Install the CPU Heat Sink and Fan Assembly 3 1 2 1 108.
Heat Sink and Fan Assembly 110,Install RAM 3 1 2 2 111. Install the Motherboard 3 1 2 3 112,Install the Drives 3 1 3 113. Install the Internal Drive 3 1 3 1 113,Install the Optical Drive 3 1 3 2 113. Install the Floppy Drive 3 1 3 3 114,Install the Adapter Cards 3 1 4 115. Types of Adapter Cards 3 1 4 1 115,Install a NIC 3 1 4 2 116.
Install a Wireless NIC 3 1 4 3 116,Install a Video Adapter Card 3 1 4 4 117. x IT Essentials PC Hardware and Software Companion Guide. Install the Cables 3 1 5 118,Install the Internal Power Cables 3 1 5 1 118. Motherboard Power Connections 118,SATA Power Connectors 119. Molex Power Connectors 119,Berg Power Connectors 119. Install the Internal Data Cables 3 1 5 2 120,PATA Data Cables 120.
SATA Data Cables 121,Floppy Data Cables 121,Install the Front Panel Cables 3 1 5 4 122. Power and Reset Buttons 123,Power and Drive Activity LEDs 124. System Speaker 124,Install the Case Assembly 3 1 5 6 126. Install the External Cables 3 1 5 7 126,POST and BIOS 3 2 1 128. BIOS Beep Codes and Setup 3 2 1 1 128,POST Card 129.
BIOS Setup 3 2 1 2 129,BIOS Configuration 3 2 2 131. BIOS Component Information 3 2 2 1 131,BIOS Configurations 3 2 2 2 131. Time and Date 131,Disabling Devices 132,Boot Order 132. Clock Speed 132,Virtualization 133,BIOS Security Configurations 3 2 2 3 133. BIOS Hardware Diagnostics and Monitoring 3 2 2 4 134. Temperatures 134,Fan Speeds 135,Voltages 135,Clock and Bus Speeds 135.
Intrusion Detection 136,Built In Diagnostics 136,Motherboard and Related Components 3 3 1 137. Motherboard Component Upgrades 3 3 1 1 137,CPU Installation 138. Jumper Settings 138,CMOS Battery Installation 139,Upgrade the Motherboard 3 3 1 2 139. BIOS Updates 140, Upgrade CPU and Heat Sink and Fan Assembly 3 3 1 3 141. Upgrade the RAM 3 3 1 4 142,Upgrade the BIOS 3 3 1 5 143.
Storage Devices 3 3 2 144,Upgrade Hard Drives and RAID 3 3 2 1 144. Input and Output Devices 3 3 3 147,Upgrade Input and Output Devices 3 3 3 1 147. Summary 3 4 1 1 149,Summary of Exercises 149,Virtual Desktop Activities 150. Worksheets 150,Check Your Understanding 151,Chapter 4 Overview of Preventive Maintenance 155. Objectives 155,Key Terms 155,Introduction 4 0 1 156.
Preventive Maintenance 4 1 156,Benefits of Preventive Maintenance 4 1 1 1 156. Preventive Maintenance Tasks 4 1 1 2 157,Hardware 157. Software 157, Clean the Case and Internal Components 4 1 1 3 158. Inspect Internal Components 4 1 1 4 159,Environmental Concerns 4 1 1 5 160. Troubleshooting Process Steps 4 2 1 160,Introduction to Troubleshooting 4 2 1 1 161.
Data Backup 161,Identify the Problem 4 2 1 2 162,Conversation Etiquette 162. Open Ended and Closed Ended Questions 163,Documenting Responses 163. Beep Codes 163,BIOS Information 164,Event Viewer 164. xii IT Essentials PC Hardware and Software Companion Guide. Device Manager 164,Task Manager 165,Diagnostic Tools 165. Establish a Theory of Probable Cause 4 2 1 3 166,Test the Theory to Determine Cause 4 2 1 4 166.
Establish a Plan of Action to Resolve the Problem and. Implement the Solution 4 2 1 5 167, Verify Full System Functionality and If Applicable Implement. Preventive Measures 4 2 1 6 168, Document Findings Actions and Outcomes 4 2 1 7 168. PC Common Problems and Solutions 4 2 2 1 169,Summary 4 3 1 175. Summary of Exercises 175,Check Your Understanding 175. Chapter 5 Operating Systems 179,Objectives 179,Key Terms 179.
Introduction 5 0 1 1 181,Modern Operating Systems 5 1 181. Terms 5 1 1 1 181, Basic Functions of an Operating System 5 1 1 2 181. Hardware Access 182,File and Folder Management 182. User Interface 182,Application Management 183,Processor Architecture 5 1 1 3 183. Types of Operating Systems 5 1 2 184,Desktop Operating Systems 5 1 2 1 185.
Microsoft Windows 185,Apple OS X 186,Network Operating Systems 5 1 2 2 186. Customer Requirements for an Operating System 5 1 3 187. OS Compatible Applications and Environments 5 1 3 1 187. Minimum Hardware Requirements and Compatibility with the. OS Platform 5 1 3 2 188,Microsoft Compatibility Center 188. Comparing OS Requirements 5 1 3 3 189,Operating System Upgrades 5 1 4 192. Checking OS Compatibility 5 1 4 1 192,Upgrade Advisor 192. Windows OS Upgrades 5 1 4 2 193,Data Migration 5 1 4 3 195.
User State Migration Tool 195,Windows Easy Transfer 195. File and Settings Transfer Wizard for Windows XP 196. Operating System Installation 5 2 196,Hard Drive Partitioning 5 2 1 1 196. Partitioning 197,Hard Drive Formatting 5 2 1 2 198. Quick Format Versus Full Format 200,OS Installation with Default Settings 5 2 1 4 200. Network Settings 202,Account Creation 5 2 1 8 203,Complete the Installation 5 2 1 12 204.
Windows Update 205,Device Manager 206,Custom Installation Options 5 2 2 207. Disk Cloning 5 2 2 1 207,Other Installation Methods 5 2 2 2 207. Network Installation 208,PXE Installation 209, Unattended Installation in Windows 7 and Vista 209. Image Based Installation 210,Remote Installation 210. System Recovery Options 5 2 2 6 211,System Recovery Options 211.
System Image Recovery 213,Automated System Recovery in Windows XP. Professional 214,Factory Recovery Partition 214,Boot Sequence and Registry Files 5 2 3 214. Windows Boot Process 5 2 3 1 214,Windows Boot Process 215. Windows Boot Loader and Windows Boot Manager in,Windows 7 and Windows Vista 216. NTLDR and the Windows Boot Menu in Windows,NT Kernel 216.
xiv IT Essentials PC Hardware and Software Companion Guide. Startup Modes 5 2 3 2 217,Windows Registry 5 2 3 3 217. Multiboot 5 2 4 218,Multiboot Procedures 5 2 4 1 219. BOOTMGR File 219,Disk Management Utility 5 2 4 2 220. Drive Status 221,Extending Partitions 222,Splitting Partitions 222. Assigning Drive Letters 222,Adding Drives 222,Adding Arrays 223.
Directory Structure and File Attributes 5 2 224,Directory Structures 5 2 5 1 224. Drive Mapping 224,Mounting a Volume 224,User and System File Locations 5 2 5 2 225. User File Locations 225,System Folder 225,Temporary Files 226. Program Files 227,File Extensions and Attributes 5 2 5 3 227. Application File and Folder Properties 5 2 5 4 228. Application and File Properties 229,Folder Properties 229.
Shadow Copy 230,The Windows GUI and Control Panel 5 3 230. Windows Desktop 5 3 1 1 230,Gadgets 231,Desktop Properties 5 3 1 2 232. Start Menu and Taskbar 5 3 1 3 233,Start Menu 233,Taskbar 234. Task Manager 5 3 1 4 234,Computer and Windows Explorer 5 3 1 8 236. Computer 236,Windows Explorer 236,Launching Applications and Opening Files 236.
Windows 7 Libraries 5 3 1 9 237,Install and Uninstall Applications 5 3 1 10 237.


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