Eucip Core Syllabus 3 Cepis Org-Books Pdf

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EUCIP Core Syllabus 3 0 Contents,Module A Plan Knowledge Area 3. Module B Build Knowledge Area 17,Module C Operate Knowledge Area 27. Glossary of Syllabus Item Verbs 37, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 2 of 38. MODULE A PLAN KNOWLEDGE AREA,USE AND MANAGEMENT OF INFORMATION SYSTEMS. The following is the Syllabus for Module A Plan which provides the basis for the tests in. this module domain,Module Goals, EUCIP CORE Module A Plan requires the candidate to appreciate the use.
Plan Knowledge Area and management of Information Systems. The candidate shall be able to, Understand organisations and their use of ICT as an. enabler for effective Information Systems and a platform. for innovation,Understand organisational strategies and business. Recognise issues related to the management of ICT such. as selecting the appropriate technology or choosing. between in house systems development or outsourcing. Measure the value of IT investments through the use of. feasibility studies and costs and benefits analysis. Understand possibilities for e business virtual, organisations and the use of enterprise applications. resulting from the global networked economy, Appreciate the requirement for a professional approach to. project management and quality assurance Recognise. the role of innovation and the challenge of promoting it. Understand the importance of physical and distributed. teams the business implications for social networking. technology and the importance of effective communication. when presenting the case for change within an,organisation.
Appreciate some of the legal and ethical aspects of ICT. CATEGORY TOPIC REF ITEM, A 1 Organisations and A 1 1 Organisational Types A 1 1 1 Describe organisations and major. their Use of ICT and Structures organisational types in terms of. their internal structures such as,hierarchical flat legal status such. as charity partnership size such,as SME corporation. A 1 1 2 Describe the importance of,information in an organisation for. operational tactical and strategic,decision making processes.
Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 3 of 38. CATEGORY TOPIC REF ITEM,A 1 1 3 Outline how diagrams can. demonstrate workflow within,different organisations. A 1 1 4 Outline the typical uses of ICT,within an organisation such as. data processing automation,personal productivity tools. knowledge sharing integrated e,A 1 1 5 Outline how different.
organisational cultures impact on,ICT policies, A 1 2 Information Processing A 1 2 1 Outline the difference between. data and information,A 1 2 2 Outline how diagrams can show. information processing systems in,terms of inputs processing and. A 1 2 3 Describe the use of information,processing systems within an. organisation such as enterprise,management transaction.
processing process control, A 1 3 Strategic Positioning A 1 3 1 Recognise the position of an. organisation in terms of industry,classification role in the value. chain market maturity and rivalry,range of products services. A 1 3 2 Describe how an organisation can,determine its service strategy. such as Engineer To Order Make,To Order Assemble To Order.
Make To Stock Outline the impact,service strategy will have on. planning and control,A 1 3 3 Outline external and internal. factors affecting an organisation,such as international markets. competitors stakeholders the,environment, A 1 4 Business Plans A 1 4 1 Outline the typical components of. a business plan and its relevance,for investors, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 4 of 38.
CATEGORY TOPIC REF ITEM,A 1 4 2 Describe the role of performance. indicators and analysis,techniques such as SWOT in. relating business strategies to,market and environmental factors. A 1 4 3 Describe a suitable ICT solution,for a given business plan. A 1 5 Business Processes A 1 5 1 Understand the concept of. business processes and,differentiate between primary and.
support processes,A 1 5 2 Describe major enterprise. application types such as,Enterprise Resource Planning. Customer Relationship,Management and recognise the. business processes that they,A 1 5 3 Recognise the business. processes used by organisations,in different sectors such as.
construction manufacturing,financial service sales public. administration research and,development,A 1 5 4 Outline key strategies for. improving organisational,competitiveness such as,knowledge sharing between. internal functions care for the,client and describe how ICT. systems can support these,initiatives, A 1 6 IS Support for A 1 6 1 Describe the roles and.
Organisational responsibilities of management at,Management strategic tactical and operational. A 1 6 2 Relate various categories of ICT,applications to the different. management levels,A 1 6 3 Define organisational knowledge. memory and learning,A 1 6 4 Outline some common decision. making and business,measurement methods such as,Pareto diagram Ishikawa.
diagram Critical Success Factors,Key Performance Indicators. Balanced Score Card, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 5 of 38. CATEGORY TOPIC REF ITEM,A 1 6 5 Describe the support Management. Information Systems MIS,provides in an organisation and. outline some MIS applications, A 1 7 Collaborative A 1 7 1 Define collaborative technologies.
Technologies and list their main features and,applications. A 1 7 2 Define the purpose of workflow,management systems and their. advantages compared to less,formal systems such as blogs. discussion boards,A 1 7 3 Distinguish between virtual. teamworking and physical co,located teamworking,A 1 7 4 Outline the factors for successful.
implementation of computer,based collaborative work such as. management support leadership,organisational culture technology. availability usability adaptability,technical support. A 1 8 Computer Based A 1 8 1 Describe computer based training. Training and e CBT and e learning,A 1 8 2 List the technical requirements for. using multimedia CBT and virtual,classrooms,A 1 8 3 List the advantages and.
disadvantages of e learning, A 1 9 The Information A 1 9 1 Describe how information and. Society communication technologies have,transformed society. A 1 9 2 List the advantages and,disadvantages of ICT in society. A 1 9 3 Define the term digital divide, A 2 Management of ICT A 2 1 ICT Strategy A 2 1 1 Recognise the need for an ICT. strategy and outline the purpose of,having an ICT strategy.
A 2 1 2 Describe the importance of,aligning ICT strategy with business. Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 6 of 38. CATEGORY TOPIC REF ITEM,A 2 1 3 Describe how ICT can be used to. support the business by relating,the ICT components of an. Information System IS to the,business processes they support. A 2 1 4 Describe how ICT can be used to,increase an organisation s.
flexibility such as IT as an enabler,of the industrialisation of services. e g offshoring Software as a,Service SaaS industry specific. roles of IT,A 2 1 5 Describe the differing strategic. roles of ICT staff in supporting the,business such as CIO Chief. Information Officer CSO Chief,Security Officer CKO Chief.
Knowledge Officer, A 2 2 The ICT Needs of A 2 2 1 Describe different information. Different Organisations sharing models such as,hierarchical distributed and the. corresponding requirements for,the organisation,A 2 2 2 Outline different scenarios. showing appropriate matches,between organisational need and. A 2 2 3 Identify business critical ICT,services and related components.
A 2 2 4 Understand the concept of,Personal Information Management. PIM and its benefit in supporting,information acquisition storage. retrieval and use, A 2 3 Mapping ICT Solutions A 2 3 1 Outline the key attributes of. transaction processing systems,process control systems planning. systems automation systems,decision support systems.
A 2 3 2 Describe the importance of,databases for recording. transactions data warehousing,and gaining business intelligence. A 2 4 Systems Development A 2 4 1 Outline the human technical and. versus Systems financial considerations in systems. Procurement or development,Outsourcing, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 7 of 38. CATEGORY TOPIC REF ITEM,A 2 4 2 Recognise typical examples of ICT. procurement or outsourcing,A 2 4 3 List the most common reasons for.
outsourcing from a business,perspective,A 2 4 4 List the advantages and. disadvantages of systems,development versus outsourcing. A 2 4 5 Outline the factors for,consideration prior to taking a. build or buy decision, A 2 5 Staff Management A 2 5 1 Describe the different roles. involved in developing and,maintaining Information Systems.
such as Systems Analysts,Business Analysts Software. Developer Network Manager,Database Manager,A 2 5 2 Define the concept of end user. computing and outline the roles,and responsibilities of the end. user and the ICT staff,A 2 5 3 Outline the advantages and. disadvantages of outsourcing,systems development in relation to.
staff issues,A 2 5 4 Understand the factors involved in. retaining skilled staff such as HR,policies job mobility workplace. environment compensation,professional development career. A 2 6 IS Quality Management A 2 6 1 Describe some of the attributes of. quality in the context of evaluating,Information Systems quality. A 2 6 2 Outline major approaches to,quality management such as.
Total Quality Management TQM,Capability Maturity Model. Integration CMMI International,Organization for Standardization. ISO certification European,Foundation for Quality,Management EFQM Common. Assessment Framework CAF, See www eucip org for a full listing of IT Professional profiles as defined by EUCIP. Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 8 of 38. CATEGORY TOPIC REF ITEM,A 2 6 3 Define the major risks associated.
with a lack of quality in an IS,A 2 6 4 Describe the need for monitoring. and evaluation of ICT investments,A 2 6 5 Define Total Cost of Ownership. TCO and list the typical cost,items for ICT systems. A 3 Measuring the Value A 3 1 The Concept of the A 3 1 1 Define the concept of. of ICT Client stakeholders in a business,A 3 1 2 Differentiate between different. meanings of client as external,purchaser project sponsor or.
user recipient of ICT services, A 3 2 Business Plans and A 3 2 1 Understand that ICT must support. Feasibility Studies organisational business plans,A 3 2 2 Describe the process of assessing. the feasibility of Information,System plans and matching them. with business needs plans,A 3 2 3 Define the term economic. feasibility,A 3 2 4 Define the term technical,feasibility.
A 3 2 5 Define the term organisational,feasibility. A 3 3 Costs and Benefits A 3 3 1 Describe the main methods used. to evaluate an investment such as,Return on Investment Internal. Rate of Return Net Present,A 3 3 2 Describe how to evaluate the. typical benefits of ICT both,tangible such as cost reduction. schedule improvements and,intangible such as staff.
satisfaction improved company,A 3 3 3 Define and distinguish between. capital costs and operational,current costs, A 3 4 Evaluation of ICT A 3 4 1 Understand the strategic. Solutions importance of evaluating all costs,and benefits before during and. after the delivery of a new, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 9 of 38. CATEGORY TOPIC REF ITEM,A 3 4 2 Outline the major methods used to.
evaluate ICT solutions such as,feasibility study budget and. control return on investment cost,benefit analysis pilot projects. user surveys,A 3 4 3 List examples of costs and,benefits that are easy and difficult. to measure, A 4 The Global A 4 1 Opportunities from A 4 1 1 Define the concept of globalisation. Networked Economy Global Networks and the opportunities it can. provide for businesses,A 4 1 2 Describe the business value of the.
Internet for commercial,organisations,A 4 1 3 Outline the use of intranets and. extranets in business, A 4 2 Transforming A 4 2 1 Outline the major effects of e. Processes to e business on organisations,A 4 2 2 Outline how ICT can be used to. drive organisational change,A 4 2 3 Outline how to provide effective. customer service and manage,customer relationships in e.
business operations, A 4 3 Customer Centricity A 4 3 1 Define the concept of a virtual. and Virtual organisation and describe how,Organisations virtual organisations operate. A 4 3 2 Describe how ICT can redefine,organisational boundaries and. how it can be used to increase,organisational flexibility. A 4 3 3 Define the unique customer,concept and its main technological.
implications, A 4 4 Enterprise Applications A 4 4 1 Describe the scope and use of. Customer Relationship,Management systems,A 4 4 2 Describe the scope and use of. Supply Chain Management,A 4 4 3 Describe the scope and use of. Enterprise Resource Planning, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 10 of 38. CATEGORY TOPIC REF ITEM, A 5 Project Management A 5 1 IS Projects A 5 1 1 Outline how ICT projects differ.
from other business projects in,terms of being agents of change. difficulty in measuring progress,intangibility of ICT outputs poor. understanding of ICT by clients,A 5 1 2 Relate the concepts of project. management to ICT and IS,including pure development pure. deployment and mixed projects,A 5 1 3 List the major factors that ensure.
successful IS project,management,A 5 1 4 List the major factors that hinder. successful IS project,management, A 5 2 Time Cost and Quality A 5 2 1 Describe the impact time cost and. quality have on each other and on,project management. A 5 2 2 List the major factors of,uncertainty that affect time cost. and quality of IS projects,A 5 2 3 List the most common methods.
for estimation in different IS,project types, A 5 3 Project Organisation A 5 3 1 Describe the principal elements of. project organisation such as work,breakdown structure. subcontracting organisational,structure linear responsibility. A 5 3 2 Outline the advantages and,disadvantages of a highly formal. definition of project,responsibilities,A 5 3 3 Describe the roles involved in an.
ICT project such as a steering,committee client contractor s. project manager specialist key,user final user, A 5 4 Project Planning A 5 4 1 Understand the structure content. Monitoring and Control and purpose of a project plan. A 5 4 2 Outline the main objects used in,international project management. methodologies such as activities,dependencies critical path Gantt. Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 11 of 38. CATEGORY TOPIC REF ITEM,A 5 4 3 List the main functional elements.
of computer based project,management tools,A 5 4 4 Describe the rationale behind. earned value analysis and related,performance indexes. A 5 4 5 Describe the elements of project,control such as activities. resources deliverables plans,actual progress, A 5 5 Project Evaluation A 5 5 1 Describe the main concepts of risk. management that apply to a,project proposal such as risk.
assessment risk control,A 5 5 2 Describe the importance of. planning assumptions regarding,scope constraints technical and. organisational aspects and outline,how time cost and quality might. be affected by unforeseen factors,A 5 5 3 Outline the issues related to. project budgeting and cost,accounting,A 5 5 4 Outline the difficulties in.
measuring some project benefits, A 5 6 Project and Contract A 5 6 1 List the phases of a typical IS. Management project,A 5 6 2 Outline the importance of gaining. formal agreement on various,project documents including. statements of work and contracts,A 5 6 3 List the items that should be. covered in a contract such as,deliverables dates cost methods.
staff expertise quality assurance,A 5 6 4 Describe the need for milestones. checkpoints reviews,A 5 6 5 Recognise the impact of European. public procurement directives on,IS procurement, A 5 7 Quality Assurance A 5 7 1 List the benefits derived from. quality assurance in IS, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 12 of 38. CATEGORY TOPIC REF ITEM,A 5 7 2 Outline variables that can be used.
to measure IS ICT quality such as,user satisfaction robustness. security bug free software,A 5 7 3 Distinguish between the roles of a. project manager quality,assurance manager and project. assurance group within an,organisational structure. A 5 7 4 List the main categories of,software quality analyses such as.
static and dynamic testing,techniques, A 5 8 Innovation of A 5 8 1 Describe the concept of innovation. Information Systems in information systems,A 5 8 2 Outline the organisational and. managerial challenges in planning,and benefiting from innovation. A 5 8 3 Recognise environments which,foster and develop IS innovation. such as a flat management,structure promoting open.
communication encouraging a,cross functional team approach. integrating innovation into core,business values and processes. A 6 Collaboration and A 6 1 Teams A 6 1 1 Define the concept of groups and. Communication teams and describe their different,motivational levels. A 6 1 2 Recognise different team roles,and distinguish between those. involved in creating content as well,as supporting the work of the.
A 6 1 3 Outline the main challenges of,collaboration and co operation in. teams and groups, A 6 2 Globally Distributed A 6 2 1 Describe the business value. Teams derived from globally distributed,A 6 2 2 List typical business functions that. can be exploited by globally,distributed teams,A 6 2 3 Outline the organisational and. managerial challenges presented,by globally distributed teams.
Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 13 of 38. CATEGORY TOPIC REF ITEM, A 6 3 Social Networking A 6 3 1 Describe social networking. technologies and outline their,main features,A 6 3 2 Recognise business applications. of social networking technologies,such as new advertising marketing. strategies creation of new,business networks more,productive collaboration in virtual. environments,A 6 3 3 Recognise the impact of social.
networking technologies on the,creation of new forms of. collaboration and social,involvement, A 6 4 Presenting the Case A 6 4 1 Describe the role of effective. for Change communication in articulating,shared objectives. A 6 4 2 List interpersonal communication,forms and recognise the need for. a common understanding of,jargon and ICT terminology.
A 6 4 3 List motivating factors for the,acceptance of new technology. A 6 4 4 List the reasons why there might,be resistance to change. A 6 5 Audio visual Tools A 6 5 1 List the most widely used audio. visual AV tools,A 6 5 2 Outline where AV tools might be. A 6 5 3 Outline the benefits of using AV,A 6 5 4 List technical requirements for the. use of AV tools, A 7 Legal and Ethical A 7 1 Intellectual Capital and A 7 1 1 Define the concept of intellectual.
Issues Property Rights property,A 7 1 2 Recognise common breaches of. intellectual property rights,A 7 1 3 Outline methods to protect. intellectual property rights,A 7 1 4 Define ownership of copyright in. an ICT context, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 14 of 38. CATEGORY TOPIC REF ITEM,A 7 1 5 Recognise common breaches of.
A 7 1 6 Define the term software piracy, A 7 2 Legal Issues A 7 2 1 Outline the main legal issues. related to the use of ICT such as,privacy copyright software. licenses contracts,A 7 2 2 Outline the principles contained in. national legislation related to the,legal issues in ICT. A 7 2 3 Outline the principles contained in,EU legislation related to the legal.
issues in ICT, A 7 3 Ethics and Codes of A 7 3 1 Outline how all levels of decisions. Conduct can be considered from an,organisational ethical and moral. perspective,A 7 3 2 Outline personal and professional. privacy issues associated with the,use of ICT systems. A 7 3 3 List typical topics covered by,codes of professional conduct.
regarding the use and,development of ICT systems, A 7 4 Security A 7 4 1 Outline the potential threats to IS. and ICT infrastructure,A 7 4 2 Identify specific methods and. technologies that will protect a,system from unlawful malicious. attack and accidental damage,A 7 4 3 Describe the scope and function. of a security policy,A 7 4 4 Outline the role of a security.
A 7 4 5 Distinguish between various levels,of security policies and relate them. to severity of risk,A 7 4 6 Outline appropriate security. considerations for a given, Copyright 2008 ECDL Foundation Ref EUCIP Core Syllabus V3 0 Page 15 of 38.

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