End User Troubleshooting Guide For Sentinel Superpro-Books Pdf

End User troubleshooting guide For Sentinel SuperPro
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Welcome to Safenet End User Troubleshooting guide, This guide is intended to assist our Distributors Customers and their. end users troubleshoot issues with our Sentinel keys SuperPro. UltraPro Sentinel Hardware Keys This guide provides in depth. troubleshooting of our Sentinel System Drivers along with. troubleshooting both Parallel and USB Sentinel keys This guide also. contains a complete description of our driver installation. Where to find what you need, Quick Install Uninstall. Diagnostic Utilities, Cleanup Utility, How to install Uninstall Drivers. How to install uninstall the driver on Mac and Linux. Parallel Port settings, Port Converters, Top Issues. Key Not Found, Blue Screen Of Death BSOD Crash, Driver not loaded correctly.
Using key through Remote Desktop or Terminal Server. Port Converters issue, Supported Platforms, Quick Install Uninstall. Diagnostic Utilities, Sentinel Advance Medic, Monitoring Tool. Clean Up Utility, SSD Cleanup, Driver Installation Uninstallation. How to install uninstall the driver, Mac and Linux. Parallel Port Settings, Port Converters, Quick Install Uninstall.
Quick install please perform the following steps, 1 Log in as Administrator. 2 Unplug the key s, 3 Download and install the latest driver from the link given below. http www safenet inc com support tech latestdriver asp. NOTE If you are using Standalone applications you can do the custom. install and uncheck the Server s from the installation The Sentinel Keys. Server only needs to be installed on a SHK key server computer The. Sentinel Protection Server only needs to be installed on a SuperPro. and or UltraPro key server computer, 4 Plug in the key s. 5 Test the application software, Quick Uninstall please perform the following steps. 1 Log in as Administrator, 2 Unplug the key s, 3 Remove the Sentinel Protection Server Driver Combo.
Go to Start Settings Control Panel Add or Remove Programs Vista. is Programs and Features Select both the Sentinel Protection Installer. and Sentinel System Driver and then click Remove, 4 Shut Down and Restart the computer system. Sentinel Advance Medic, Sentinel Advance Medic SAM utility is used to detect that a Sentinel key. SuperPro Ultrapro or Hardware key a Sentinel Driver the Sentinel. Servers and all its components are installed properly and working fine. Using SAM you can also generate log file for analyzing the issue if any. From where to install, You can download the Sentinel Advanced Medic utility from the. hyperlink given below, http www safenet inc com support tech sentinel asp. How to use Sentinel Advance Medic, Make sure the key is securely attached to the port.
Run Sentinel Advance Medic, Select the mode in which you want to search for the key i e. Standalone, mode Network mode Local modes a specific IP Address or specific. computer name, Click on Troubleshoot button If you want to perform your test in. Network mode click on Network Test button, For generating a log file select Enable Logging check box It will. create a log file named SentinelLog in the current directory. Following is the screenshot from Sentinel Advance Medic. If the Sentinel Advanced Medic detects the key and your application fails. to start please contact your software vendor for assistance as issue. could be application specific Otherwise please contact Safenet Technical. Support via e mail at support safenet inc com with the error Sentinel. c Advanced Medic Shows and log file generated with the SAM. Monitoring Tool, The Monitoring Tool allows you to view and keep track of Sentinel servers.
on your network The Monitoring Tool is a convenient way to view and. track license activity on your network so that you can analyze. application usage, With this tool you can, View the address and version of each available server. View each of the keys connected to available servers. View the hard license limit for each key, Track how many licenses are currently in use. View the highest number of licenses issued by a key. Monitor the number of time outs recorded by the server for clients. using licenses from a key, How to use Monitoring Tool. Type the name or IP address of the system where the key is attached and. Sentinel Protection Server Sentinel Keys Server is running in the. following format, http IP address or system name HTTP port number. For example, http 198 168 100 254 6002 For SuperPro UltraPro.
http 198 168 100 254 7002 For Sentinel Hardware Keys. CleanUp Utility SSDCleanUp, SSDcleanup exe is a utility which removes all installations of Sentinel. System Driver from the system The purpose of this utility is to solve the. sticky installation problems faced by the customer The Sticky. installation problem relates to that state of Sentinel driver installation. which leaves the customer in a situation where he can neither install. newer version of the driver nor un install the older one This utility will. clean up all the installed Sentinel Drivers and bring the system to a state. it was before installing any of the Sentinel Drivers. From where to download, You can download the SSD Cleanup utility from the hyperlink given. below http www safenet inc com support tech sentinel asp. How to use SSDCleanup, Run the SSD Cleanup utility only if there are issues uninstalling the. older version of the driver In normal situations the steps given for un. installation should be enough, Note We recommend using the normal driver un installation Control. Panel Add or Remove Programs for our drivers SSDCleanUp might. remove your Sentinel protected software application and other Sentinel. SDK installation Therefore SSDCleanUp should be used as the last. option for driver uninstall, 1 Use the link below to download the SSDCleanUp utility.
http www safenet inc com support tech sentinel asp. 2 Reboot the system, Following is the screenshot from Sentinel Advance Medic. Driver Installation Uninstallation, Steps for installing the Sentinel Drivers. 1 Please make sure that the key s is are unplugged. 2 Download the latest Sentinel Protection Installer from the link. http www safenet inc com support tech latestdriver asp. 3 Do a complete Install and click Next Yes until it finishes. NOTE If you are using Standalone applications you can do a custom. install by un checking the Servers from the installation. 4 The Sentinel Keys Server only needs to be installed on a SHK key. server computer The Sentinel Protection Server only needs to be. installed on a SuperPro and or UltraPro key server computer. 5 Click Next to proceed with the installation, 6 When installation is finished restart your machine if required then. connect your Key, Try to find the key with Sentinel SuperPro Medic and Sentinel Advanced. Medic as explained earlier in this document, Sentinel System Driver What gets installed.
It is important to know what gets installed on your system it will help. you troubleshoot and go through our tips There are two versions of our. drivers that could be installed our Legacy and our Internet Installer. versions Our Internet Installer is our latest version of the driver which. allows any user to run a simple executable and install our driver This. version will install documentation a small utility called. SetupSysDriver exe the driver and modify registry entries The driver. and the registry entries differ from operating system to operating system. The default installation locations are, Windows 32 bit. Is C ProgramFiles CommonFiles SafeNetSentinel Sentinel System. Windows 64 bit is C Program Files x86 CommonFiles SafeNet. Sentinel Sentinel System Driver, For Windows NT 2000 and XP 32 bit Server 2003 32 bit and Vista. 32 bit the following driver files will be installed in the. C Windows system32 drivers directory, Sentinel sys Sentinel parallel driver and. Sntnlusb sys Sentinel USB driver, For Windows XP 64 bit Server 2003 64 bit and Vista 64 bit the. following driver file will be installed in the C Windows system32 drivers. Sntusb64 sys Sentinel USB driver, Steps for uninstalling the Sentinel Protection Installer.
For 32 bit and 64 bit Windows 2000 SP4 XP SP2, Server 2003 and Vista. 1 Unplug the key s, 2 Uninstall the Sentinel Protection Installer Sentinel Keys Protection. Installer To uninstall the Sentinel Protection Installer. a Go to Add Remove Programs Vista is Programs and Features. from the Control Panel via, Start Settings Control Panel Add Remove Programs or. Programs and Features, b Find the Sentinel System Driver Sentinel Protection Installer. or Sentinel Keys Protection Installer from the list and remove. the item s, c However if you do not see the Sentinel System Driver or.
Sentinel Protection Installer or, Sentinel Keys Protection Installer on the list move to Step 4. Otherwise go to step 6, 3 Manually delete the Sentinel sys and sntnlusb sys or. skeysusb sys or, Sentinel64 sys and, sntusb64 sys files. 4 To delete the Sentinel sys sntnlusb sys and skeysusb sys files. a Open the Windows Explorer, b Go to for Win 2000 C winnt system32 drivers or for 32 bit. Win XP Server 2003 Vista C Windows system32 drivers. c Find Sentinel sys sntnlusb sys and skeysusb sys from the. list of files, d Right Click on the file and choose delete Click Yes when.
asked for the confirmation, 5 To delete the Sentinel64 sys and sntusb64 sys files. a Open the Windows Explorer, b Go to C Windows system32 drivers for 64 bit Win XP Server. 2003 Vista, c Find Sentinel64 sys and sntusb64 sys from the list of files. d Right Click on the file s and choose delete Click Yes when. asked for the confirmation, 6 To delete the server and driver files. a Open the Windows Explorer, b Go to C Program Files Common Files SafeNet Sentinel.
c Delete the following directories, Sentinel System Driver. Sentinel Protection Server, Sentinel Keys Server, Driver Installation and Uninstallation on Linux. Installation, Install using the Installation Script. 1 Run the script protection install sh on the computer where you will be. attaching your Sentinel key It will show you the following options 0. Exit 1 Install only driver or 2 install both Sentinel Protection Server. and SUD7 1 1, 2 Select the required option, Install using the RPM Commands. Use the rpm i force nodeps sntl sud 7 1 1 0 i386 rpm to install the. parallel port driver and USB daemon Use the rpm i sntl server 7 1 0. 0 i386 rpm command to install the Sentinel Protection Server. Note In order to set up the Sentinel Protection Installer you must be a. super user root, Uninstallation, Uninstall using the Uninstallation Script.
1 Run the script protection unstall sh on the computer where you will. be attaching your Sentinel key It will show you the following options 0. Exit 1 Uninstall only driver or 2 uninstall both Sentinel Protection. Server and SUD7 1 1, 2 Select the required option, Uninstall using the RPM Commands. Use the rpm e sntl sud 7 1 1 0 i386 rpm command to uninstall the. parallel port driver and USB daemon, Use the rpm e sntl server 7 1 0 0 i386 rpm command to uninstall the. Sentinel Protection Server, Driver Installation and Uninstallation on MAC. Installation Framework, Copy Sentinel framework and SuperPro32 framework to. Library Frameworks folder and link with your application. You can put these frameworks at any of the following three locations. a current folder where the application is residing. b Library Frameworks, c System Library Frameworks, Uninstallation Framework.
The Sentinel Framework is a driver framework This framework is copied. or installed in the path, Library Frameworks Simply delete this framework from the above path. Installation kext, Double click the package to install the new driver. The installer will install the Sentinel kext in System Library Extentions. Uninstallation kext, If Sentinel Kext is installed on your machine remove it using following. instructions, Change directory to System Library Extensions folder. sudo kextunload v Sentinel kext, sudo rm f Sentinel kext.
Preface Welcome to Safenet End User Troubleshooting guide This guide is intended to assist our Distributors Customers and their end users troubleshoot issues with our Sentinel keys SuperPro

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