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Chapter 19 Cisco Voice Messaging,What s New in This Chapter. This chapter presents a high level design discussion and is focused on how the voice messaging products. fit into a collaboration system with Unified CM For detailed design guidelines for each product as well. as interoperability information for third party messaging and telephony systems refer to the Cisco Unity. Connection design guides available at, http www cisco com en US products ps6509 products implementation design guides list html. What s New in This Chapter, Table 19 1 lists the topics that are new in this chapter or that have changed significantly from previous. releases of this document, Table 19 1 New or Changed Information Since the Previous Release of This Document. New or Revised Topic Described in Revision Date, Scalability information for voice messaging has Voice Messaging page 27 41 January 15 2015.
been moved to the chapter on Collaboration,Solution Sizing Guidance page 27 1. SIP URI dialing SIP URI Dialing Support with Cisco Unity April 21 2014. Connection page 19 38, Digital and HTTPS networking between Cisco Interoperability Between Multiple Cisco Unity November 19 2013. Unity Connection clusters Connection Clusters or Networks page 19 29. Cisco Unified Enhanced Survivable Remote Site Various sections throughout this chapter November 19 2013. Telephony E SRST,Voice Messaging Portfolio, The Cisco Unified Communications messaging portfolio consists of two main messaging products. Cisco Unity Connection and Cisco Unity Express Each product fits different requirements yet each one. contains overlapping features and scalability with regard to the others They also have the ability to. interwork with one another using Voice Mail Networking to achieve voicemail interoperability as well. as higher scalability as discussed later in this chapter. When considering these products it helps to think of the messaging types that the products apply to in. order to understand the messaging options they include and to determine which options could fit your. deployment requirements The following definitions help describe these messaging types. Voicemail only refers to a telephony voicemail integration where there is no access to the voicemail. via any messaging client, Integrated messaging refers to voicemail with telephony access as well as voicemail only access via. a messaging client, Unified messaging refers to voicemail with telephony access as well as voicemail email and fax.
access via a messaging client, Table 19 2 shows which Cisco products support these types of messaging. Cisco Collaboration System 10 x SRND,19 2 OL 30952 03. Chapter 19 Cisco Voice Messaging,Voice Messaging Portfolio. Table 19 2 Supported Messaging Environments per Product. Messaging Type Cisco Unity Connection Cisco Unity Express. Voicemail only Yes Yes,Integrated messaging Yes Yes. Unified messaging Yes No, Note For further details on Unified Messaging with Cisco Unity Connection see Single Inbox with Cisco.
Unity Connection page 19 43, Based on the above messaging types and definitions the two messaging product options are. Cisco Unity Connection, This option combines unified and integrated messaging voice recognition and call transfer rules. into an easy to manage system for medium sized businesses with up to 20 000 users In addition. multiple Cisco Unity Connection clusters can be joined using a digital or HTTPS network system. Additionally if required two HTTPS or digital network systems can be joined using Voice Profile. for Internet Mail VPIM networking to support more than 100 000 users Cisco Unity Connection. can support up to 100 000 users in a digital network or HTTPS network Cisco Unity Connection is. also available with Cisco Business Edition Cisco Business Edition 6000 supports up to a maximum. of 1 000 users With Cisco Business Edition 7000 the normal Cisco Unity Connection capacity. planning rules apply For more information on Cisco Business Edition see Design Considerations. for Call Processing page 9 30,Cisco Unity Express, This option provides cost effective voice and integrated messaging automated attendant and. interactive voice response IVR capabilities in certain Cisco Integrated Services Routers for small. and medium sized businesses and enterprise branch offices with up to 500 users. For a complete comparison of product feature refer to the Cisco Messaging Products Feature. Comparison available at, http www cisco com en US products sw voicesw ps2237 products data sheets list html. For more information on scalability of voice messaging products refer to the section on Voice. Messaging page 27 41 in the chapter on Collaboration Solution Sizing Guidance page 27 1. This chapter focuses on the design aspects of integrating Cisco Unity Connection and Cisco Unity. Express with Cisco Unified Communications Manager Unified CM Cisco Unified CM provides. functionality for Session Initiation Protocol SIP trunks which support integration directly to Cisco. Unity Connection without the need for a SIP proxy server. For information on earlier releases of Cisco Unity Connection Unity Express and Unified CM or. Unified CM Express refer to the appropriate online product documentation available at. http www cisco com, As mentioned the design topics covered in this chapter apply to voicemail only unified messaging and.
integrated messaging configurations Additionally this chapter discusses design aspects of deploying. Cisco Unity Connection with Microsoft Exchange 2003 2007 or 2010 Cisco Unity Connection and. Unity Express have no dependencies on an external message store. Cisco Collaboration System 10 x SRND,OL 30952 03 19 3. Chapter 19 Cisco Voice Messaging,Messaging Deployment Models. For additional design information about Cisco Unity Connection including integrations with other. non Cisco messaging systems refer to the Design Guide for Cisco Unity Connection available at. http www cisco com en US products ps6509 products implementation design guides list html. For additional design information about Cisco Unity Express including integrations with other. non Cisco messaging systems refer to the applicable product documentation available at. http www cisco com en US products sw voicesw ps5520 index html. Messaging Deployment Models, This section summarizes the various messaging deployment models for Cisco Unity Connection and. Cisco Unity Express For a complete discussion of the deployment models and design considerations. specific to Cisco Unity Connection and the various messaging components refer to the Design Guide. for Cisco Unity Connection available at, http www cisco com en US products ps6509 products implementation design guides list html. For Cisco Unity Express refer to the applicable product documentation available at. http www cisco com en US products sw voicesw ps5520 index html. Cisco Unity Connection supports three primary messaging deployment models. Single site messaging,Multisite deployment with centralized messaging.
Multisite deployment with distributed messaging, Cisco Unity Express also supports three primary messaging deployment models. Single site messaging,Multisite deployment with distributed messaging. Multisite deployment with distributed messaging with Cisco Unified CME. Note The Cisco Unity Express supports centralized voice messaging for up to 10 Unified CMEs For more. information refer to the Cisco Unified Communications Manager Express documentation at. http www cisco com en US products sw voicesw ps4625 index html. Although the call processing deployment models for Cisco Unified CM and Unified CME are. independent of the messaging deployment models for Cisco Unity Connection and Unity Express each. has implications toward the other that must be considered. Cisco Unity Connection messaging redundancy is available in an active active configuration For more. information refer to the Design Guide for Cisco Unity Connection available at. http www cisco com en US products ps6509 products implementation design guides list html. All messaging deployment models support voicemail integrated messaging and unified messaging. installations,Cisco Collaboration System 10 x SRND. 19 4 OL 30952 03,Chapter 19 Cisco Voice Messaging,Messaging Deployment Models. Single Site Messaging, In this model the messaging systems and messaging infrastructure components are all located at the.
same site on the same highly available LAN The site can be either a single site or a campus site. interconnected via high speed metropolitan area networks MANs All clients of the messaging system. are also located at the single or campus site The key distinguishing feature of this model is that there. are no remote clients,Centralized Messaging, In this model similar to the single site model all the messaging system and messaging infrastructure. components are located at the same site The site can be one physical site or a campus site interconnected. via high speed MANs However unlike the single site model centralized messaging clients can be. located both locally and remotely,Distributed Messaging. A distributed messaging model consists of multiple single site messaging systems distributed with a. common messaging backbone There can be multiple locations each with its own messaging system and. messaging infrastructure components All client access is local to each messaging system and the. messaging systems share a messaging backbone that spans all locations Message delivery from the. distributed messaging systems occurs via the messaging backbone through a full mesh or hub and spoke. type of message routing infrastructure, Distributed messaging is essentially multiple single site messaging models with a common messaging. backbone The exception to this rule is the PBX IP Media Gateway PIMG and T1 IP Media Gateway. TIMG integrations PIMG and TIMG integrations are not discussed in this design document For. further information regarding PIMG or TIMG refer to the Cisco Unity Connection integration guides. available at, http www cisco com en US products ps6509 index html. The distributed messaging model has the same design criteria as centralized messaging with regard to. local and remote GUI clients TRaP and message downloads. Cisco Collaboration System 10 x SRND,OL 30952 03 19 5.
Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. Messaging and Unified CM Deployment Model Combinations. This section discusses the design considerations for integrating the various messaging deployment. models with the Unified CM call processing deployment models Table 19 3 lists the various. combinations of messaging and call processing deployment models supported by Cisco Unity. Connection and Unity Express, Table 19 3 Supported Combinations of Messaging and Unified CM Call Processing Deployment. Cisco Unity Cisco Unity,Model Type Connection Express. Single site messaging and single site call processing Yes Yes. Centralized messaging and centralized call processing Yes No1. Distributed messaging and centralized call processing Yes Yes. Centralized messaging and distributed call processing Yes No1. Distributed messaging and distributed call processing Yes Yes. Centralized messaging with cluster over the WAN Yes No. Distributed messaging with cluster over the WAN Yes Yes. 1 Support for centralized voicemail messaging with Unified CME is available with Cisco Unity Express however this is not. applicable to Unified CM call processing deployment models. This section covers the following topics, Cisco Unity Connection messaging and Unified CM deployment models. Cisco Unity Express deployment models, Each topic defines a messaging and Unified CM deployment model combination and then highlights.
each Cisco voicemail messaging product applicable to that model as well as the design considerations. for that model combination Not all combinations are discussed for each product Some examples are. provided with best practices and design considerations for each product The intention is to provide an. understanding of the base messaging deployment models and the interaction with Unified CM without. detailing all possibilities, For further details on site classification and a detailed analysis of supported combinations of messaging. and call processing deployment models refer to the Design Guide for Cisco Unity Connection available. http www cisco com en US products ps6509 products implementation design guides list html. Cisco Collaboration System 10 x SRND,19 6 OL 30952 03. Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. Cisco Unity Connection Messaging and Unified CM Deployment Models. This section discusses some of the various combinations of messaging and call processing deployment. models for Cisco Unity Connection, Centralized Messaging and Centralized Call Processing. In centralized messaging the voice messaging server is located in the same site as the Unified CM. cluster With centralized call processing subscribers may be located either remotely and or locally to the. cluster and messaging server s See Figure 19 1 When remote users access resources at the central. site such as voice ports IP phones or PSTN gateways as in Tail End Hop Off TEHO these calls are. transparent to gatekeeper call admission control Therefore regions and locations must be configured in. Unified CM for call admission control See Managing Bandwidth page 19 32 When making. inter region calls to IP phones or MGCP gateways IP phones automatically select the inter region codec. that has been configured, Figure 19 1 Centralized Messaging with Centralized Call Processing.
Central Site Unified Integrated,101 Switch 100,Messaging System IP IP. Transcoder,G 711 G 729,Connection,M M Region 1,RTP stream of Voice ports calls from. Region 2 to centralized Unity Connection IP WAN PSTN. Remote Site Region 2,SRST or E SRST,Unified Integrated. 201 Switch 200, In Figure 19 1 regions 1 and 2 are configured to use G 711 for intra region calls and G 729 for. inter region calls,Cisco Collaboration System 10 x SRND.
OL 30952 03 19 7,Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. As Figure 19 1 shows when a call is made from extension 200 to the voicemail ports in Region 1 the. inter region G 729 codec is used at the endpoint but the RTP stream is transcoded to use G 711 on the. voice ports Unified CM transcoding resources must be located at the same site as the voicemail system. Impact of Non Delivery of RDNIS on Voicemail Calls Routed by AAR. In centralized messaging environments automated alternate routing AAR a Unified CM feature can. route calls over the PSTN to the messaging store at the central site when the WAN is oversubscribed. However when calls are rerouted over the PSTN Redirected Dialed Number Information Service. RDNIS can be affected Incorrect RDNIS information can impact voicemail calls that are rerouted over. the PSTN by AAR when Cisco Unity Connection is remote from its messaging clients If the RDNIS. information is not correct the call will not reach the voicemail box of the dialed user but will instead. receive the auto attendant prompt and the caller might be asked to re enter the extension number of the. party they wish to reach This behavior is primarily an issue when the telephone carrier is unable to. ensure RDNIS across the network There are numerous reasons why the carrier might not be able to. ensure that RDNIS is properly sent Check with your carrier to determine if they provide guaranteed. RDNIS deliver end to end for your circuits The alternative to using AAR for oversubscribed WANs is. simply to let callers hear reorder tone in an oversubscribed condition. Cisco Unity Connection Survivable Remote Site Voicemail. Cisco Unity Connection Survivable Remote Site Voicemail SRSV is used in the centralized Cisco. Unified Communications Manager and Cisco Unity Connection deployment model that provides. survivability of voicemail service for branch site users in the event of WAN outage Cisco Unity. Connection now provides the SRSV functionality natively without using a Cisco Unified Messaging. Gateway at the central site Cisco Unity Connection SRSV is a replacement option for Cisco Unity. Express SRSV During normal operation Cisco Unity Connection updates the information about phones. and user mailboxes to the branch site SRSV server In the event of a WAN outage the Unity Connection. SRSV branch server acts as a backup auto attendant and voicemail storage All incoming unanswered. and busy calls are forwarded to the Unity Connection SRSV branch server where external or internal. callers may leave voice messages, Upon WAN restoration all the voicemail is deleted from the branch site SRSV and uploaded to the. central Cisco Unity Connection server Once the upload is complete the branch site SRSV moves to an. idle state All the incoming unanswered and busy calls are again forwarded to the central Cisco Unity. Connection server,Cisco Collaboration System 10 x SRND. 19 8 OL 30952 03,Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. SRSV Deployment Models, The following deployment models support Survivable Remote Site Voicemail SRSV.
SRST or E SRST at the Branch Site with Centralized Unified CM and Unity Connection page 19 9. Multiple E SRST or SRST Servers at the Branch Site with Centralized Unified CM and Unity. Connection page 19 10, SRST or E SRST at the Branch Site with Centralized Unified CM and Unity Connection. As shown in Figure 19 2 the central site contains Cisco Unified CM and Unity Connection to provide. primary call processing and voice messaging services under normal conditions At the branch site Cisco. Unified Enhanced Survivable Remote Site Telephony E SRST and a Cisco Unity Connection SRSV. branch server are installed as a backup call agent and voice messaging server in the event of WAN. outage Cisco Unity Connection installed at the central site uploads all phone and voice mailbox. information to the branch site SRSV server SRST or E SRST remains in the idle state until connectivity. to central site is lost Once the branch site becomes isolated from central site and the keep alive timer. between phones and Unified CM expires branch phones are re homed to the E SRST or SRST router. which is preconfigured to send unanswered and busy calls to the Unity Connection SRSV branch server. Subscribers can listen to voice messages left during a WAN outage by accessing voicemail Upon WAN. restoration all the voice messages are uploaded to a subscriber mailbox on the central Cisco Unity. Connection, Figure 19 2 SRST or E SRST at Branch Site with Centralized Unified CM and Unity Connection. Branch site,Central site IP Phones,Unified CM,Network SRST. Unity Connection Branch site,with native SRSV,Local SRSV. IP Phones IP Network,Cisco Collaboration System 10 x SRND.
OL 30952 03 19 9,Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. Multiple E SRST or SRST Servers at the Branch Site with Centralized Unified CM and Unity Connection. This deployment model is similar to first scenario but multiple E SRST and Cisco Unity Connection. SRSV branch servers are paired at the branch site for load balancing see Figure 19 3 The administrator. must manually divide branch site users across two E SRST servers using two different SRST references. in Unified CM to achieve load balancing Cisco Unity Connection pushes the mailbox information to the. appropriate paired Cisco Unity Connection SRSV branch server With this configuration each Cisco. Unity Connection SRSV branch server contains the mailboxes for users on a single branch E SRST. Each Cisco Unity Connection SRSV branch server handles calls forwarded from its paired E SRST. router in the event of WAN outage Similar to the first scenario the Cisco Unity Connection SRSV. branch server uploads all voicemail to a subscriber mailbox in the central Cisco Unity Connection upon. WAN restoration, Figure 19 3 Multiple E SRST or SRST Servers at Branch Site with Centralized Unified CM and. Unity Connection,Central site Branch site,Network IP Phones. Unified CM SRST SRSV,Unity Connection,with native SRSV. IP IP Phones SRST SRSV,IP Phones IP Pair 2, Note Pairing a single Cisco Unity Connection SRSV branch server with multiple E SRST servers at a branch.
site is not supported,Cisco Collaboration System 10 x SRND. 19 10 OL 30952 03,Chapter 19 Cisco Voice Messaging. Messaging and Unified CM Deployment Model Combinations. Deployment Guidelines for Survivable Remote Site Voicemail. The maximum number of supported remote sites is 10 per central Cisco Unity Connection. This solution supports both fallback methods SRST and Enhanced SRST E SRST The Cisco. Unity Connection SRSV branch server runs on the Cisco Services Ready Engine SRE 900 and 910. blade servers and any supported Cisco Unity Connection platform such as Cisco Unified Computing. System UCS or UCS E Series Both the Cisco Unity Connection SRSV branch server and the. SRST or E SRST router appear as a single logical unit where the SRST router handles all control. signaling in the event the of a WAN outage, The Cisco Unity Connection SRSV branch server becomes active if the WAN link goes down and. SRST is in active state Otherwise it remains in the idle state. E 164 extension numbers are supported,Cisco Business Edition 6000 is not supported. Use HTTP over Secure Socket Layer SSL protocol to secure the connection between Cisco Unity. Connection and Cisco Unity Connection SRSV, Note The central site Cisco Unity Connection should be 9 1 1 or later release for the SRSV solution to work.
The Cisco Unity Connection SRSV server is supported with Unified CM and E SRST version 8 6 and. later releases, SRSV uses bandwidth from the WAN link during the following activities. Configuration uploads from Cisco Unity Connection to Cisco Unity Connection SRSV. Uploading of voice messages from the branch Cisco Unity Connection SRSV server to the central. Cisco Unity Connection when the WAN link is restored. Distributed Messaging with Centralized Call Processing. Distributed messaging means that there are multiple messaging systems distributed within the telephony. environment and each messaging system services only local messaging clients This model differs from. centralized messaging where clients are both local and remote from the messaging system. Figure 19 4 illustrates the distributed messaging model with centralized call processing As with other. multisite call processing models the use of regions and locations is required to manage WAN bandwidth. Note that Cisco Unified Communications Manager Express in E SRST mode is used for call processing. backup of both IP phones and Cisco Unity Connection voicemail ports Deployed at the remote site for. example Region 2 in Figure 19 4 this fallback support provides backup call processing in the event. that the phones lose connectivity with Unified CM such as during a WAN failure while simultaneously. providing users at the remote site with access to the local Cisco Unity Connection server as well as MWI. support during WAN failure For further details on E SRST mode refer to the documentation at. http www cisco com en US products sw voicesw ps2169 index html. Cisco Collaboration System 10 x SRND,OL 30952 03 19 11. Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. Figure 19 4 Distributed Messaging with Centralized Call Processing. 101 Switch 100,Transcoder,Connection M M Region 1,IP WAN PSTN. Remote Cisco Region 2,Site2 Unity,System Express,Servers SRST or.
Transcoder Connection,201 Switch 200, For the configuration in Figure 19 4 transcoder resources must be local to each Cisco Unity Connection. message system site Regions 1 and 2 are configured to use G 711 for intra region calls and G 729 for. inter region calls, Voice messaging ports for both Cisco Unity Connection servers must be assigned the appropriate region. and location by means of calling search spaces and device pools configured on the Unified CM server. In addition to associate telephony users with a specific group of voicemail ports you must configure. Unified CM voicemail profiles For details on configuring calling search spaces device pools and. voicemail profiles refer to the applicable version of the Cisco Unified Communications Manager. Administration Guide available at, http www cisco com en US products sw voicesw ps556 prod maintenance guides list html. Cisco Unity Connection supports digital and HTTPS networking which enables multiple Unity. Connection clusters deployed over a WAN to communicate with each other Using digital or HTTPS. networking multiple Unity Connection clusters can share common directory information This allows. users on multiple clusters to leave voicemail to each other The Cisco Unity Connection cluster can. integrate with a corporate directory such as Microsoft Active Directory to synchronize user information. and can use digital or HTTPS networking to share the directory information at the same time. Cisco Collaboration System 10 x SRND,19 12 OL 30952 03. Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations.
Cisco Unity Connection with E SRST, E SRST offers the possibility for Cisco Unity Connection servers located in remote sites and registered. with a Unified CM at the central site to fall back to E SRST in the remote location When the WAN link. is down and the phones fail over to the E SRST router Cisco Unity Connection voicemail ports can also. fail over to E SRST mode to provide the remote site users with access to their voicemail with MWI. during the WAN outage, Note MWI has to be resynchronized from the Cisco Unity Connection server whenever a failover happens. from Unified CM to E SRST mode or vice versa,Cisco Collaboration System 10 x SRND. OL 30952 03 19 13,Chapter 19 Cisco Voice Messaging. Messaging and Unified CM Deployment Model Combinations. Combined Messaging Deployment Models, It is possible to combine messaging models in the same deployment provided that the deployment.
adheres to all the guidelines listed in the preceding sections Figure 19 5 shows a user environment in. which both centralized and distributed messaging are employed simultaneously. Figure 19 5 Combined Deployment Models,Site Unified. 101 Switch 100,Transcoder,Connection 1 M M Region 1. Remote Unified Cisco Unity,Site3 PC Messaging Express SRST or. 300 IP WAN PSTN,Remote Region 2,Messaging Cisco Unity. System Express SRST,Servers or E SRST,Connection 2.
Transcoder Switch, Figure 19 5 shows the combination of two messaging models Regions 1 and 3 use centralized. messaging with centralized call processing while Region 2 uses distributed messaging with centralized. call processing All regions are configured to use G 711 for intra region calls and G 729 for inter region. In Figure 19 5 centralized messaging and centralized call signaling are used between the Central Site. and Site3 The messaging system at the Central Site provides messaging services for clients at both the. Central Site and Site3 Site2 uses the distributed messaging model with centralized call processing The. messaging system Unity Connection 2 located at Site2 provides messaging services for only those. Cisco Collaboration System 10 x SRND,19 14 OL 30952 03. Chapter 19 Cisco Voice Messaging, Messaging and Unified CM Deployment Model Combinations. users located within Site2 In this deployment both models adhere to their respective design guidelines. as presented in this chapter Transcoding resources are located locally to each messaging system site. and they support clients who access messaging services from a remote site relative to the messaging. system as in the case of a Site2 user leaving a message for a Central Site user. In addition E SRST mode is used for call processing backup of both IP phones and Cisco Unity. Connection voicemail ports Deployed at the remote site for example Region 2 in Figure 19 5 this. fallback support provides backup call processing in the event that the phones lose connectivity with. Unified CM such as during a WAN failure while simultaneously providing users at the remote site with. access to the local Cisco Unity Connection server as well as MWI support during WAN failure For. further details on E SRST refer to the product documentation available at. http www cisco com en US products sw voicesw ps2169 index html. Centralized Messaging with Clustering Over the WAN. This section addresses Cisco Unity Connection design issues for deploying centralized messaging with. Unified CM clustering over the WAN with local failover In the case of a WAN failure with this model. all remote messaging sites will lose voicemail capability until the WAN is restored See Figure 19 6. Clustering over the WAN supports local failover With local failover each site has a backup subscriber. server physically located at the site This section focuses on deploying Cisco Unity Connection. centralized messaging with local failover for clustering over the WAN. For additional information refer to the section on Clustering Over the IP WAN page 10 43. Cisco Collaboration System 10 x SRND,OL 30952 03 19 15.

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