Ccan Design Thinking Enhancing Empathy In Finance-Books Pdf

CCan Design Thinking Enhancing Empathy in Finance
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and will continue to do even in the ced from a system wide analysis. aftermath of the Great Recession of culture Ethics do not exist in a. The flow of capital long held as its vacuum Rather ethical behaviour. traditional focus is almost inciden is heavily influenced by the cultural. Utilis dans le tal to this world Capital is an undis mores to which individuals are sub. contexte de la finance, tinguishable commodity transferred jected Therefore any approach that. contemporaine le, terme cr ativit a une from one owner to the next It is we adopt to reform ethics must also. connotation n gative the people that make or on occa be able to comment and improve. il faut donc se mettre sion break financial products ins upon the culture prevalent in the. la suite des designers titutions and markets Regardless world of finance. et des artistes qui of how numbers based technology. utilisent la cr ativit centric or money oriented this world Defining the Objective and. pour le plus grand bien becomes an examination of ethics in Success Parameters. de tous finance is essentially an inquiry into The ultimate objective of this. the modern human condition paper is not to devise an exact code. Next we re interpret ethics of ethics for the banking industry. ethical behaviour and ethical dilem Instead the objective is to codify the. mas with human centred definitions approach as a tool of analysis The. La finance en g n Ethics are a set of values by which an approach must yield unexpected in. ral et la banque sont individual chooses to live Ethical sights into the industry and support. l affaire de tous, dilemmas are real problems faced by clear conclusions that advance the. L Ethique les Di, lemmes thiques et le real people in the real world Ethical process of reform in order for it to. Comportement thique behaviour is a personal response to a be considered valid. ne peuvent faire abs unique set of circumstances and sti. traction de la personne muli Setting the Scope, humaine Notre th se The working thesis of this paper The initial scope of our study is.
centrale est que tout, is as follows Any attempt to devise defined as a subset of the world of. code d thique pour le, secteur financier doit, a code of ethics in a vacuum iso finance publicly listed non go. tre con u en pla ant lated from the inputs of the very vernmental commercial banks If. l acteur humain au people the code is meant to govern the application of Design Thinking. centre L objectif de ce and derived from an idealised state delivers results for this subset we. papier est de struc of affairs is bound to fail The ulti can incrementally expand its applica. turer une d marche mate consumers of a code of ethics tion to the broader world of finance. pour laborer un are the all too human stakeholders. code d thique pour of the industry Therefore reform A Word on the Author. la finance en g n ral, and innovation that seeks to serve I am a banker by background. et pour la banque en, particulier the industry in the future must begin with over a decade s experience in. with the human element at its core Treasury and Capital Markets roles. It must begin with empathy working primarily with institutio. A secondary thesis scarcely less nal clients Late in 2014 I decided. important than the first is that any to take a break from the industry. attempts at reform cannot be divor During my wanderings in unrelated. FINANCE THE COMMON GOOD BIEN COMMUN, fields I came across the concept of returns with diminishing enthusiasm.
Design Thinking and was imme to prevent a recurrence of the last. diately struck by the simplicity of crisis, its approach and its applicability to If this process sounds familiar. innovation and reform it s because this was go to approach. An Introduction to for much of the Great Recession For. Design Thinking the most part this approach worked. well because there were discrete, Let us begin by examining problems to be solved Each crisis. conventional problem solving ap was quickly identified and sized up. proaches and highlight the reasons Political will to impose regulations. why these have worked well in the and reform was convened The glo. past Following this we will intro bal regulatory and policy framework. duce the Design Thinking approach was strengthened like never before. We will explore the critical first step The Dodd Frank act liquidity and. of beginning with empathy Finally leverage restrictions capital requi. L approche classique we will set the scene for an empathe rements significant fines and bans. de r solution des pro tic evaluation of each of the stake. bl mes fonctionne bien on errant individuals were just some. holders in the banking arena leading of the consequences of this will to. quand le probl me, est concret Cette into the analysis laid out in Section 3 action Genuine progress was made. approche n est toute, Conventional Problem Solving But it Breaks Down When We. fois plus op rationnelle, lorsque l on passe de la Worked Well In the Past Look To The Future.
r solution de crise la Conventional problem solving. pr vention de crises However conventional problem, can be largely aggregated into four solving approaches break down. major steps when we seek to shift our focus from, Acknowledge the problem crisis resolution to crisis prevention. Something is broken Run dia We cannot jump into problem. gnostics Gather evidence Measure solving mode if there is no clearly. impact of problem identifiable problem to solve, Define the problem Analyse There is growing belief that the. scale of problem Identify stakehol next crisis is hardly likely to take. ders Build consensus Formalise place where the last one did We. problem statement are still fighting yesterday s wars. Propose solutions Seek expert almost obsessively so The unwave. opinion Draw up alternative courses ring attention to the past blinds us to. of action Identify one course of ac a build up of pressure elsewhere in. tion for implementation the system, Implement Monitor IT The human angle has been. Spend Business re engineering Go missed Vague hard to decipher. live Run business as usual Monitor codes of behaviour handed down. CAN DESIGN THINKING HELP ENHANCING EMPATHY IN FINANCE. from up on high have a detached air great success in fields that rely hea. of corporate speak about them vily on innovation ranging from as. The likely result of applying far back as Edison s invention of the. conventional approaches to innova light bulb and the grid that carried. tion is a collection of academic pro electricity into the homes of its users. posals or regulations disconnected Brown 2008 to modern day de. from the real world As we shift our sign powerhouses like Apple. focus from the past to the future we Increasingly Design Thinking. must shift our approach as well The finds application in the broader cor. tendency towards urgency of pre porate world as companies seek. Le Design Thinking ventative action must be replaced by to innovate within constraints and. esprit design ou thoroughness of analysis before for address multi dimensional solutions. pens e cr ative est Turnali 2013, mulating the objective It is in this.
un processus centr, autour de la personne shift to the future that the principles Design Thinking is commonly. qui a pour but de of Design Thinking become especial illustrated as a five step process. favoriser l innovation ly relevant Figure 1 Plattner 2010 For the. travers 4 tapes most part four out of the five steps. l Empathie identifier So What Is Design Thinking largely correspond to conventional. et comprendre son, Design Thinking is a human cen problem solving For example gathe. environnement la, D finition d finir tred approach to innovation Brown ring evidence is to Define a problem. la probl matique n d It draws upon the needs of proposing solutions corresponds to. l Id ation trouver le users the possibilities of technology Ideation and Prototyping and post. concept l id e qui per and the requirements for business implementation measurement and. mettra de la r soudre analysis falls under Testing. success in order to create new pro, le Prototype concevoir. un prototype et le ducts and services that solve for the Crucially one additional step. Test future It has been deployed with conducted at the very beginning. Figure 1 The Steps of Design Thinking, Source dschool stanford edu redesigningtheater the design thinking process.
FINANCE THE COMMON GOOD BIEN COMMUN, makes all the difference Design Thin thise with them We must expe. king starts with empathy This step is rience the constraints they face in. the vital ingredient the secret sauce the conduct of their duties and the. that places humans and human pro limitations that hold them back We. blems at the centre of our analysis must face their pressures and iden. Empathy gives voice to the stakehol tify the conflicts they must resolve. ders allowing us to view the world without the benefit of hindsight. from their perspective and formulate Only then can we begin to explain. objectives accordingly It is this big the whys and address the unspoken. idea of Beginning with Empathy that human element, transforms the process into one that Offering empathy to all stake. is multi dimensional forward loo holders addresses another common. king and empowering complaint the failings of the system. As we have established banking is, Si l on veut essayer Why Empathise Or Do They. a people business The system is no, de r former on doit Deserve Our Empathy. explorer et comprendre thing but the nebulous and intercon. pourquoi les individus The importance of ethics in mo nected web of human interactions. agissent comme ils le dern day banking is beyond doubt that spreads all around the world. font et pas seulement Bankers are well aware of the miss Any regulation or innovation that. les surveiller et corri teps of the past and acknowledge targets one particular set of stake. ger leur comportement the values that society expects to see holders is likely to have unintended. sur le moment Nous from those that it entrusts to manage consequences for another set The. devons nous mettre en, its wealth A lack of awareness is refore any attempts to reform the.
empathie avec eux, no longer an issue Yet hardly a day system must incorporate all stakehol. passes without the emergence of a ders not just a select few Holistic. new story investigation or censure reform cannot be accomplished by. related to past or current practice advancing a few at the expense of. We reject out of hand the blan others, ket assumption that the entire in If we wish to build a more sus. dustry is ethically challenged and tainable industry that benefits so. only the extremely unfortunate get ciety and its stakeholders we cannot. caught So why when given a choice overrate the importance of empathy. between doing the right thing and An empathetic code that unders. the unethical but profitable thing do tands and guides the individual is. some choose the latter even at the the only way to future proof reform. risk of apprehension down the line and prevent relapses in the future. In order to attempt reform we Only an empathetic code will be. must explore and understand why robust enough to enable even a soli. individuals act the way they do not tary stakeholder to make an impact. just monitor and remedy how they through individual action Empathy. go about doing so We must empa for all is the only way forward. CAN DESIGN THINKING HELP ENHANCING EMPATHY IN FINANCE. The Process As Much As the early warning indicator that identi. Results fies pressure build up in the system, Identify the gap between what. Design Thinking places a lot of, is and what can be in the process gai. emphasis on process and with good, ning valuable insights into resour.
reason The process yields insights, Se mettre en empathie cing staffing IT spend and regula. signifie que l on place, Plattner 2015 The first step Empa. tory monitoring, l acteur humain au thise requires the designer to engage. c ur de notre analyse with end users observe their beha Step One Begin. Il faut commencer par viours watch and listen It taps into With Empathy. identifier chaque ac human abilities of intuition pattern In this section we embark on the. teur et cr er des grilles recognition and idea generation that first step of a Design Thinking jour. d observation empa are often overlooked in conventional ney Empathise We begin by pla. thique sur chacun, problem solving Brown n d From cing the human element of the ban. these insights arise the ideas and so king industry its stakeholders at the. lutions that make a real and lasting core of our examinations Next we. impact construct a mind map that systema, Properly conducted we would tically and empathetically explores.
each stakeholder s perspective yiel, expect our own process of examina. ding insights into their motivations, La Mind Map topo tion to yield the following. and constraints In the following seg, gramme ou carte A bottom up not top down ments Define and Ideate we will re. mentale 1 remplace code of ethics organise the insights gained in Empa. une tude l chelle de, l ensemble du secteur An acceptance of the current thise into common themes formalise. d activit s par les culture as a starting point problem statements and devise inno. exp riences v cues par The treatment of stakeholders vative solutions that reform ethics in. sign powerhouses like Apple Increasingly Design Thinking finds application in the broader cor porate world as companies seek to innovate within constraints and address multi dimensional solutions Turnali 2013 Design Thinking is commonly illustrated as a five step process Figure 1 Plattner 2010 For the

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