2004 Lexus Owner S Manual Supplement-Books Pdf

2004 Lexus Owner s Manual Supplement
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WELCOME TO THE L E X U S FA M I LY, From everyone in the Lexus organization thank you Thank you again for choosing Lexus and please. for purchasing one of our vehicles Your Lexus is the accept our best wishes for years of safe and pleasurable. culmination of more than 50 years of research and driving For the latest information about our vehicles. development by Toyota Motor Corporation and is and our company please visit our Web site at. designed to deliver uncompromising luxury and www lexus com To access your dealership s Web site. performance log on to www lexusdealer com We are committed to. This booklet has been developed to help you obtain providing you with an ownership experience that is. the highest level of satisfaction from your Lexus second to none and we look forward to serving you in. Please take some time to review it carefully In the years ahead Welcome to the Lexus family. addition to important information about warranty,coverages and maintenance requirements you ll. find details on a host of amenities available exclusively. to Lexus owners,Yoshi Inaba,President and Chief Executive Officer. Toyota Motor Sales U S A Inc,TABLE OF CONTENTS,OWNER AMENITIES. Complimentary Services,First Two Maintenance Services 4.
Loaner Vehicle 4,Travel Protection 4,Roadside Assistance 5. Other Benefits and Assistance,Quality Control 7,Vehicle Service History 7. Vehicle Service Agreements 7,Additional Keys 8,Body Repairs 8. WARRANTY INFORMATION,Introduction,If You Need Assistance 9. The Lexus Commitment 14,Warranty Coverages at a Glance 15.
Your Warranties in Detail,General Warranty Provisions 16. New Vehicle Limited Warranty 18,TABLE OF CONTENTS,Federal Emission Control Warranty 22. California Emission Control Warranty 28,Tire Limited Warranty 34. Goodyear 35,Michelin 39,Your Responsibilities,Operation and Maintenance 52. Obtaining Warranty Service 54,MAINTENANCE INFORMATION.
Introduction,The Importance of Scheduled Maintenance 55. Maintenance and Lexus Warranty Coverage 56,Lexus Dealership Service 57. Maintenance Logs,Determining Your Vehicle s Maintenance Needs 58. Explanation of Maintenance Items 60,Scheduled Maintenance Log 64. Body Inspection Log 86,Vehicle Identification 92,COMPLIMENTARY SERVICES.
To help ensure that your ownership experience is To obtain your complimentary scheduled maintenance. pleasant convenient and trouble free Lexus provides services call an authorized Lexus dealership to make. you with a variety of complimentary services These an appointment or take your vehicle to the dealership. services are described on the following pages Other The dealership will verify performance of the services. valuable owner benefits are described in the section on page 91 of this booklet. entitled Other Benefits and Assistance beginning,on page 7 Loaner Vehicle. If your vehicle must be kept overnight at a Lexus, First Two Maintenance Services dealership for a warranty covered condition that. The first two scheduled maintenance services for your requires more than eight hours to repair Lexus will. Lexus are provided at no charge The first service is at provide you with a complimentary loaner vehicle for. 30 days and includes a body chassis inspection a check up to five days. for fluid leaks and a vehicle road test The second. service is at 5 000 miles 4 months or 7 500 miles Travel Protection. 6 months depending on which maintenance interval Lexus will reimburse for a rental car for up to five. you use This service includes a change of the engine days and for overnight lodging for up to three nights. oil and oil filter rotation of the tires and a vehicle road not to exceed 200 per night if all of the following. test See page 85 to determine the proper maintenance occur. interval for your vehicle Your vehicle becomes inoperable or unsafe to drive. when you are more than 100 miles from home,C o m p l i m e n t a r y S e r v i c e s. COMPLIMENTARY SERVICES, Your vehicle s malfunction is caused by a warranty Towing to the nearest Lexus dealership or an. covered condition alternate repair facility if necessary. Repairs will take longer than eight hours Assistance in locating alternate transportation. to complete and lodging, To obtain reimbursement for rental car and lodging What Is Not Covered.
expenses contact a Lexus dealership service consultant Towing from or service on roads not regularly. maintained or considered unsuitable for,Roadside Assistance. vehicular traffic, Lexus roadside assistance coverage is for 48 months Service on a vehicle that cannot be safely towed. from your vehicle s in service date regardless of,mileage Coverage is provided 24 hours a day 365. Shoveling snow from around a vehicle, days a year for vehicles operated in the United States. Installation or removal of chains or snow tires, U S territories and Canada Assistance is administered Service to a snow bound vehicle stuck as a result.
through the American Automobile Association of snowplowing. Services Provided,Roadside services such as battery jump start tire. change and fuel delivery,C o m p l i m e n t a r y S e r v i c e s. COMPLIMENTARY SERVICES, How to Get Help Call directory assistance and obtain the phone. To obtain roadside assistance take the following steps number of a nearby business or. 1 Call 800 25 LEXUS 800 255 3987 Call the local cellular operator and ask for the. 2 Have as much of the following information area code and prefix of the cell you are in. as possible 4 Wait at your vehicle or in a nearby secure location. Vehicle identification number located on the for the roadside assistance provider to arrive. driver s side corner of the dashboard under,Additional Coverage. the window, After your roadside assistance coverage expires you.
Owner s name and home address may join a motor club created exclusively for Lexus. Vehicle license plate number owners Benefits include roadside assistance coverage. Location of vehicle including the nearest a trip planning service and discounts on travel and. major intersection dining For further information call 800 25 LEXUS. 3 To determine your location the dispatch operator. will ask you for the area code and first three digits. of the phone number from which you are calling,If you are calling from your cellular phone. Obtain a phone number from a telephone near,your location or. C o m p l i m e n t a r y S e r v i c e s,OTHER BENEFITS AND ASSISTANCE. Quality Control Vehicle Service History, You may have noticed a few miles on the odometer When you have your vehicle serviced at a Lexus. when you took delivery of your Lexus This mileage dealership your service information is recorded in the. is a result of the comprehensive process used to ensure Lexus National Service History database This is the. the quality of your vehicle first database of its kind in the automotive industry It. Every Lexus undergoes three major inspections can be accessed by any Lexus dealership in the United. after leaving the assembly line The first is conducted States a great convenience if you relocate or need. by Toyota Motor Corporation before the vehicle is to have your vehicle serviced while traveling. shipped from Japan The second is conducted at the,Vehicle Service Agreements.
vehicle s port of entry in the United States The final. inspection takes place at the selling dealership and If you plan to keep your vehicle for several years or. includes a road test conducted by a trained Lexus if you accumulate mileage quickly you may want to. technician purchase a Lexus vehicle service agreement These. agreements cover the cost of specific repairs beyond. If you d like to know more about Lexus quality control the factory warranty period They also cover services. procedures ask a Lexus dealership service consultant such as towing substitute transportation and lodging. to minimize your inconvenience should your vehicle. require repair Lexus vehicle service agreements are. available with a variety of coverage options A Lexus. dealership sales consultant can help you select the. plan that s best for you, O t h e r B e n e f i t s a n d A s s i s t a n c e. OTHER BENEFITS AND ASSISTANCE, Additional Keys The best way to ensure that your vehicle is repaired. Your vehicle comes with two master keys a valet with Genuine Lexus Parts is to take it to a Lexus. key and a key card designed to be kept in a purse or dealership Each dealership works with selected. billfold If you require additional keys call or visit an collision repair centers that meet Lexus strict require. authorized Lexus dealership You will need to provide ments for training equipment quality and customer. the dealership with your vehicle s key code found on satisfaction These repair centers use Genuine Lexus. the key number plate provided with your original set Parts exclusively in the repair of Lexus vehicles. of keys In most cases new keys can be ready within. five business days,Body Repairs,If you re involved in a collision you want your. vehicle to be returned to its pre accident condition. when repaired That s why it is important to make,sure repairs are made only with Genuine Lexus. Parts Some repair shops and insurance companies, may suggest using imitation or salvaged parts to save.
money However these parts do not meet Lexus high, standards for quality fit and corrosion resistance. In addition imitation and salvaged parts and any,damage or failures they may cause are not covered. by any Lexus warranty, O t h e r B e n e f i t s a n d A s s i s t a n c e. IF YOU NEED ASSISTANCE,W A R R A N T Y, Both Lexus and your Lexus dealer are dedicated Step 2. to serving your automotive needs Your complete If the dealership does not address your concern to. satisfaction is our first priority Should you have a your satisfaction call the Lexus Customer Satisfaction. problem or concern please take the following steps Department at 800 25 LEXUS 800 255 3987. to ensure the quickest possible response In Canada call 800 26 LEXUS 800 265 3987. In Mexico call 95 1 310 328 2075 If you are hearing. or speech impaired call 800 443 4999 TDD,Discuss the situation with a dealership manager.
such as the service manager or customer satisfaction You may also write to us at. manager If necessary ask the dealership owner or Lexus Customer Satisfaction Department. general manager for assistance In most cases a P O Box 2991. satisfactory solution can be reached at this step Torrance CA 90509 2991. Whether calling or writing please provide the,following information. Vehicle identification number located on the,driver s side corner of the dashboard under. the window,Current vehicle mileage,Name of your selling and servicing Lexus. dealerships,Your day and evening telephone numbers. I n t r o d u c t i o n,W A R R A N T Y IF YOU NEED ASSISTANCE.
Step 3 Important You must use BBB AUTO LINE before. If your concern has still not been resolved to your seeking remedies through a court action pursuant to. satisfaction Lexus offers additional assistance through the Magnuson Moss Warranty Act You may also be. BBB AUTO LINE a dispute resolution program required to use BBB AUTO LINE before seeking. administered by the Council of Better Business remedies under the Lemon Laws of your state. Bureaus The purpose of BBB AUTO LINE is to For the requirements applicable to your state. resolve disputes through arbitration a process by see the appropriate page of the Owner s Manual. which two parties authorize an independent third Supplement Lemon Law Information booklet. party to hear and resolve a dispute The program is located in your glove box. informal and free of charge To request that your, case be reviewed through the program contact BBB AUTO LINE Arbitration. BBB AUTO LINE What is BBB AUTO LINE, 4200 Wilson Blvd Suite 800 BBB AUTO LINE consists of local Better Business. Arlington VA 22203 Bureau professionals who are trained and experienced. 800 955 5100 in mediation and arbitration BBB AUTO LINE will. BBB AUTO LINE typically renders a decision within arbitrate your case by reviewing the facts inspecting. 40 days of receiving your request for arbitration This the vehicle if necessary and promptly rendering a. decision is binding on Lexus but not on you fair and equitable decision. I n t r o d u c t i o n,IF YOU NEED ASSISTANCE,W A R R A N T Y. What types of disputes are eligible You fail to provide certain information required. BBB AUTO LINE resolves disputes involving Lexus by BBB AUTO LINE. product reliability and warranty performance that You fail to make your vehicle available for. arise during the greater of 1 four years or 50 000 miles inspection by BBB AUTO LINE in a timely. from the vehicle s in service date whichever is earlier manner if an inspection is necessary. or 2 the applicable provision of the Lexus New Vehicle You fail to contact Lexus about your dispute. Limited Warranty However BBB AUTO LINE will before requesting arbitration. not arbitrate 1 claims involving a vehicle used primar. ily for commercial purposes unless the Lemon Law How much will it cost. of your state covers vehicles used for commercial pur There is no charge to you for submitting your dispute. poses or 2 claims that an air bag failed to deploy or to BBB AUTO LINE You may obtain copies of your. deployed when it should not have You must file a case for a nominal fee. 2004 Lexus Owner s Manual Supplement RX 330 Owner Amenities Warranty Information Maintenance Information 00452 02004 RX 2 03 W ELCOME TO THEL EXUS F AMILY 1 From everyone in the Lexus organization thank you for purchasing one of our vehicles Your Lexus is the culmination of more than 50 years of research and development by Toyota Motor Corporation and is designed to deliver

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